carhartt.com/eu
Reviews:

223 reviews in the last 12 months712 total reviews  

4.55
Excellent

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Top positive review

Jan 16, 2024
 Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs. What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear. The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival. I couldn't be happier with my purchase and would recommend it to others.

Top negative review

Dec 20, 2023
 Verified review
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
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Reviews for carhartt.com/eu

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Jan 30, 2024
 Verified review
Good customer service and top quality products
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Answer by carhartt.com/eu
Jan 30, 2024
Thanks for the kind words! We're glad you enjoyed our top quality Carhartt products and customer service. At Carhartt, we strive to offer the best in rugged apparel and workwear so that our customers can depend on us when they need it most. Thank you for your support! Regards, Carhartt Europe
Jan 31, 2024
 Verified review

Quick delivery + quality

Quick delivery, sturdy quality clothes
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Answer by carhartt.com/eu
Jan 31, 2024
Thank you for the positive review! We're so glad to hear that you received your order quickly and that you love the quality of our Carhartt clothes. Here at Carhartt, we believe in creating products that last, so it's great to hear that you appreciate the sturdiness of our apparel. We hope you will visit us again soon! Regards, Carhartt Europe
Jan 22, 2024
 Verified review
Deliveries and returns work well :)
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Answer by carhartt.com/eu
Jan 23, 2024
Thank you so much for your review! We’re really glad that you’ve had a great experience with our deliveries and returns. Here at Carhartt, we value customer satisfaction above all else and make sure our customers get the best service possible. We appreciate your feedback and thank you for choosing Carhartt! Regards, Carhartt Europe
Jan 28, 2024
 Verified review
Good quality clothing.
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Answer by carhartt.com/eu
Jan 30, 2024
Thank you for your feedback! We are so pleased to hear you appreciate our quality products here at Carhartt. We believe in providing high-quality, durable clothing that can be worn for many years to come. We appreciate your support of our brand and hope to continue providing quality products for you in the future. Regards, Carhartt Europe
Feb 6, 2024
 Verified review
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Answer by carhartt.com/eu
Feb 7, 2024
Thanks for taking the time to leave us a review! We really appreciate the positive feedback about our customer service, and we're glad you liked our delivery. We are big believers in creating high-quality products that stand the test of time and we apologize if your goods didn't meet your expectations. We understand how important it is to provide our customers with quality goods, and we'll keep working hard to make sure all customers have a great experience with Carhartt. Regards, Carhartt Europe
Feb 3, 2024
 Verified review
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Answer by carhartt.com/eu
Feb 5, 2024
Thanks for taking the time to leave us a review! It's great to hear that you're happy with the quality of our Carhartt and we appreciate your honest feedback. We work hard to ensure that all of our customers have a great experience, from ordering delivery right through to customer service. We'll take your comments on board and continue to strive for excellence in all areas. Thanks again for choosing Carhartt!
Jan 31, 2024
 Verified review
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Answer by carhartt.com/eu
Jan 31, 2024
Thank you so much for your awesome review! We here at Carhartt really appreciate your feedback and we take it to heart. We are so glad that you enjoyed our delivery, goods and customer service. At Carhartt, we strive for nothing less than excellence when it comes to our products and services and it's encouraging to know that we are on the right track. Again, thank you for your time and support! Regards, Carhartt Europe
Jan 27, 2024
 Verified review
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Answer by carhartt.com/eu
Jan 30, 2024
Thank you so much for your wonderful review! We are so happy to hear that you had an amazing experience with us. At Carhartt, we strive to provide our customers with quality goods and exceptional service. We are glad that we were able to meet your expectations and look forward to serving you again! Regards, Carhartt Europe
Jan 29, 2024
 Verified review

Great product / Poor delivery partner

While I have always appreciated the quality of Carhartt's products and have been a loyal customer for several years, the decision to collaborate with Fastway.ie reflects poorly on the company's commitment to customer satisfaction. I am awaiting delivery for an order placed on 19th January. Their delivery partner fastway offer no live support no phone number the only status available on their website is “ We are unable to deliver the parcel due a problem with the address details provided. Please contact your local depot for further information.”
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Answer by carhartt.com/eu
Jan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with the delivery of your recent order placed on January 19th. We understand the importance of a seamless delivery process, and we regret that your experience with Fastway.ie did not meet your expectations. We share your concerns regarding the difficulties in reaching their customer support and the lack of real-time updates on your delivery status. Your feedback is crucial to us, and we want to assure you that we take it seriously. Our team is actively looking into alternatives and exploring possibilities to enhance our delivery services, ensuring a smoother and more reliable experience for our valued customers. We truly appreciate your loyalty to Carhartt over the years, and we want to assure you that your satisfaction remains our top priority. Please rest assured that we are working diligently to address these issues and provide a better overall experience in the future. Regards, Carhartt Europe
Jan 23, 2024
 Verified review
Very disappointed as I still have not received my order. Can you provide information on where my order is.
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Answer by carhartt.com/eu
Jan 24, 2024
We sincerely apologize for the inconvenience you've experienced due to the delay in receiving your order. We understand how frustrating it can be, and we want to assist you in resolving this matter promptly. To get more information about the status of your order, please contact our customer support team at customercare@carhartt.com. They will be able to provide you with the necessary details and work towards a resolution. Thank you for your patience, and we appreciate your understanding. Regards, Carhartt Europe
Feb 8, 2024
 Verified review
I have yet to receive my order! I ordered it in the 30th and Fastway couriers will not deliver it! It’s just out for delivery for the last 2 days.
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Answer by carhartt.com/eu
Feb 9, 2024
Thanks for taking the time to review our service. We apologize that you haven't received your order yet and understand your frustration. At Carhartt, we aim to provide high-quality products combined with top-notch customer service. We're sorry that we couldn't meet your expectations this time around and will look into this issue further to make sure it doesn't happen again in the future. In the meantime, please don't hesitate to contact us if you have any questions or concerns about your order. Please make sure to contact customercare@carhartt.com Regards, Carhartt Europe
Jan 29, 2024
 Verified review

Shipinng...from free to 7eur in less…

Shipinng...from free to 7eur in less than few months...and delivery is very slow.
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Answer by carhartt.com/eu
Jan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced regarding the changes in shipping costs and the delayed delivery times. We understand that fluctuations in shipping prices can be frustrating, and we want to assure you that we are constantly evaluating our shipping policies to provide the best possible service to our customers. Your concerns have been noted, and we will certainly take them into consideration as we strive to improve our processes. Regarding the slow delivery times, we apologize for any inconvenience this may have caused. We are actively working to optimize our logistics and fulfillment processes to enhance the overall speed of our deliveries. Your feedback serves as a valuable insight into areas where we can make improvements, and we appreciate your patience as we address these challenges. If there's anything specific you'd like us to look into or if you have additional details about your experience, please feel free to reach out to our customer support team at customercare@carhartt.com. We value your input and are committed to making the necessary adjustments to ensure a more positive experience for our customers. Regards, Carhartt Europe
Jan 16, 2024
 Verified review

Purchase at Carhartt

My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs. What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear. The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival. I couldn't be happier with my purchase and would recommend it to others.
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Answer by carhartt.com/eu
Jan 16, 2024
Hi there! We appreciate your kind words about your shopping experience. It sounds like you found everything you were looking for and were thrilled with the quality of the items. As a Carhartt manager, I'm proud to know that our customers are satisfied. Our mission is to provide superior workwear solutions that are as functional as they are stylish. We're glad that your order arrived promptly and in excellent condition, and we thank you for taking the time to share your feedback. Regards, Carhartt Europe
Jun 21, 2023
 Verified review
I've been a fan of your brand for over 20 years, I've always been happy with the way your products are made, but in recent years I've noticed that Carhartt (us/eu Brand) cooperation with the graffiti scene is disappearing, which I think is damage to both parties..
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Answer by carhartt.com/eu
Jun 22, 2023
Thank you for being such a loyal fan of our brand for so many years. We are grateful for your long-time support and we strive to create the highest quality products that meet the needs of our customers. We understand your disappointment in the recent changes to our cooperation with the graffiti scene, and we value your feedback. This will be discussed with our Merchandising, Purchasing and Marketing team. We hope you will continue to follow us as we evolve and explore new ways to foster creativity within our community. Regards, Carhartt Europe
Aug 8, 2023
 Verified review

Minor issues with stock levels

Minor minus about the stock levels which are not updated. In my last two orders there has been some items that was already sold out although I could place an order about those items.
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Answer by carhartt.com/eu
Aug 8, 2023
Thank you for your review! We appreciate the feedback. We are always striving to make sure our customers have the best experience possible. Unfortunately, due to stock levels, this is not always possible. However, we strive to update our inventory as soon as new products are available so that our customers can get what they want when they need it, this system is currently being updated to ensure that this will significantly less in the future. Our apologies for the caused inconvenience. Thank you for being a valued customer and for your patience with us! Regards, Carhartt Europe
Aug 15, 2023
 Verified review
Excellent service, excellent quality and top looks!!!! What could Carhartt do better? Well I'd love to see the same products as in the US Carhartt shop.
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Answer by carhartt.com/eu
Aug 16, 2023
Thank you so much for your kind words and your honest feedback. We are so happy that you appreciate our quality and service! It means the world to us. At Carhartt, we strive to bring you the best quality footwear that is designed to last, while keeping up with the latest trends. We understand the request for having access to a wider range of products, our Merchandising team together with our main office in the US are trying to grow our product line here in Europe every season to make that happen as soon as possible. Thank you for your support! Regards, Carhartt Europe
Dec 3, 2023
 Verified review
Excellent service and products, Read the reviews. Sizes are very generous, I went 1 size down and they all fit perfect.
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Answer by carhartt.com/eu
Dec 4, 2023
Thanks so much for your kind words about our service and products! We hope your Carhartt gear is keeping you looking sharp and feeling comfortable. Thanks again for taking the time to review us! Regards, Carhartt Europe
Aug 4, 2023
 Verified review
Ordered a T-shirt Arrived 3 days laters Fast delivery Packaged as you’d imagine any carhartt product to be.
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Answer by carhartt.com/eu
Aug 7, 2023
Thank you for your review and for choosing Carhartt. We are glad to hear that the T-shirt you ordered arrived 3 days later and was packaged well. At Carhartt, we strive to provide a great shopping experience to our customers, and we appreciate your support. If there is anything else we can do to make your experience better, please let us know at customercare@carhartt.com Regards, Carhartt Europe
Aug 11, 2023
 Verified review
Would have given five stars if the size charts were better. Got the right size tho. Other than that excellent👍
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Answer by carhartt.com/eu
Aug 11, 2023
Thanks for the review and we appreciate your feedback! We're sorry to hear that our size charts weren't helpful for you. Here at Carhartt, we strive to provide accurate sizing information to ensure our customers can get the perfect fit, so we will be discussing this issue with our Merchandising department (regarding the item that you purchased with us). We're glad that you were able to find the right size eventually and thank you for your feedback! Regards, Carhartt Europe
Jun 7, 2023
 Verified review
Good quality clothes. Nice website. Unfortunately the size of my sweatshirt was too large, so I sent it back.
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Answer by carhartt.com/eu
Jun 7, 2023
Thank you for your review! We are so glad that you liked our quality of clothes and our website. We are sorry to hear that the size of the sweatshirt was not quite right for you, but we appreciate you taking the time to let us know. Customer satisfaction is our top priority and we always try to make sure our customers have a great experience. Thank you for allowing us to serve you—we appreciate your business! Regards, Carhartt Europe