3D PrimaReviews:
1,043 reviews in the last 12 months4,456 total reviews
Excellent
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Top positive review
Mar 6, 2023
Verified review
I ordered a new 3d printer and PLA filament. Something went wrong with my payment. Their system changed my region at the checkout and there was a currency conversion issue, so I ended up paying too much. I got the payment refunded right away and they set up a new order that I just needed to pay again. It came with a discount to make up for all the losses from the previous order.
The support was fast enough, so the order wasn't even delayed. I still got it the day it said it would arrive initially.
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Top negative review
Apr 21, 2023
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Deras filament är ingen bra rullade alls, kvalitet är jo bra
De borde sluta använda Budbee som frakt alternativ, beställde en produkt 13/4/23, jag har skrivit detta 21/4/23 och har inte fått en ända uppdatering på budbee app.
Efter par mejl med kundservice de skulle skicka samma varann igen.
Frågan är om de hade skickat paketet från början eller inte.
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Reviews for 3D Prima
Nov 3, 2023
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Nov 3, 2023
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TM
Thomas M.
Kemeten
Oct 30, 2023
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Oct 29, 2023
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Oct 25, 2023
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Oct 24, 2023
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Oct 16, 2023
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Oct 14, 2023
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Oct 23, 2023
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Arched buildplate and a defective thermistor
I bought five printers where two of five did not work. One had an arched buildplate and the second had a defective thermistor. There have been so much problem and taken far to long time getting this solved. And now I got an e-mail saying that there were something wrong with my payment more than three years ago!!!! This is how you loos a customer.
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Answer by 3D Prima
Nov 2, 2023
Thank you for taking the time to provide your feedback. We understand that your experience with our printers had been a frustrating one and apologize for the delays in resolving any issues. We take customer satisfaction seriously and will continue working hard to ensure that all of our customers have a positive experience with us. Once again, we thank you for bringing this issue to our attention. The issue with the payment has now been solved and was a glitch from our side, so sorry for this. We will contact you asap regarding that issue.
Sep 20, 2023
Verified review
Very good products.
The 3 kg spools are convenient to use, inexpensive and the quality is vert nice.
I've just tested the Easy PETG and the print is a success directly.
Only Paypal paiement seems to work from France, which is a bit the plea as accounting is concerned.
I hope to see this issue solved someday, and I will become an even happier customer !
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Sep 25, 2023
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So long time for package to be delivered by FedEX depsite the times that are estimated on the website.
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Sep 11, 2023
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Kurze Lieferzeiten usw.
Kurze Lieferzeiten, Artikel heil angekommen, Lieferant UPS freundlich, gerne wieder.
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Sep 29, 2023
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Customer Service, and really quick delivery! Great company to purchase from!
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Answer by 3D Prima
Oct 11, 2023
Thank you for your positive review! We are delighted to hear that you had a successful experience with us. We take pride in providing excellent customer service and fast delivery, and we appreciate your kind words. Thank you for choosing our company for your purchase!
Sep 26, 2023
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Buyer of a 3D scanner
Excellent experience: prompt delivery and very good support !
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Sep 28, 2023
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Always great prices and very fast shipping.
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Oct 5, 2023
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Gute Preise, schneller Service
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Answer by 3D Prima
Oct 11, 2023
Thank you for your review. We are delighted to hear that you found our prices to be reasonable and our service to be speedy. We strive to provide a great customer experience by offering competitive pricing and fast service. We value all feedback, both positive and negative, as it helps us improve. Thank you again for taking the time to share your experience with us.
Sep 27, 2023
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Fast delivery.
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Oct 3, 2023
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Oct 2, 2023
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Oct 2, 2023
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