My one complaint is 1 The length of time between ordering and shipping. I placed my order near the end of November for an item which said it was in stock and ready to ship. I made an inquiry on the 10th of December and received a reply that the order was ready to ship and would be going out within the next couple of days. They guaranteed arrival prior to Christmas. I did not receive any shipping confirmation that week so I inquired again And was informed on the 19th that it would be shipped that day. The next day I received an email from DHL that The package was in route and the estimated delivery date would be December 27th. I was annoyed that The package obviously sat for one week after it was ready to be shipped before it actually was. The delay caused me to have to Source a replacement Christmas gift for the recipients. I did speak to DHL locally after the package had arrived in the US And convince them to expedite the package For delivery on the 24th of December.
Beautiful and stunning piece of glass. The sculpture looks amazing.
Service and delivery was really quick and efficient. Murano keeps you up to date all through the ordering and delivery process.
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Dec 30, 2022
Beautiful pieces in stunning colors. My wife didn’t agree with all of my selections, and the return process isn’t that easy from the YSA ( shipping and uncertainty about getting thru customs),
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Dec 19, 2022
The necklace I bought is beautiful.
However, the package was sent in a simple bubble envelope. The box was obviously crushed, it is torn on one side. I suggest that the packages be reinforced.
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Nov 17, 2022
The order was dispatched quickly and arrived safely. There was plenty of communication and progress reports along the way (from Venice to Australia). I am very happy with my purchase.
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Jan 19, 2023
Quality products, clear communication, quick shipping, and just the right amount (not too many) of promotional emails. Great for a relatively small company offering an artisan product
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Nov 12, 2022
I was hesitant to order from overseas. There were absolutely NO problems! Everything was easy, quick and very efficient. I wouldn’t hesitate one second in the future to order again.
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Aug 6, 2022
Excellent piece of work and everything is great and I thank you for everything shipping and service was excellent and I thank you for everything I give your business a 5 star rating
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Aug 4, 2022
They make you feel that you are getting a very unique piece of jewelry.they are in contact with you often which makes you feel secure in we’re you’ve invested your time and money
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Dec 1, 2022
The order and delivery process went perfectly. I was disappointed that the item I received had a different design than the one I saw and ordered. I did not like it as well.
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Dec 1, 2022
Well, all of it. Within 2 days the wristwatch was delivered, it was even lovelier in real and with the watch came as a surprise a lovely candy, also made of Murano glass.
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Jun 15, 2022
My order arrived to my boyfriends address as requested and was perfect! Very well packed, and inscribed as requested. He loved it and it was just beautiful! Thank you!
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Jun 10, 2022
Placing the order was very easy and tacking to delivery was seemless and kept me informed at every stage to point of delivery. The item was in perfect condition.
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Jun 10, 2022
Blue spiral ball came early & is exactly what I expected after visiting shop in Milan years ago. I love looking at it & have it on tree I leave up year round.
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Dec 7, 2022
The ornament arrived quickly! I was surprised to see a glass candy ornament included - what a nice "treat"! I am hoping to visit the store in Venice in 2023.
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Dec 3, 2022
Everything arrived in great shape . Can’t wait to put them on the tree. Loved the little extra surprise of the ribbon candy also! Thank you!!
Take care !! 😀😀
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Oct 24, 2022
I was looking for an owl.. not enough choices so I found a elefant, very pleasing. Quick delivery.. and the possibility to add personal notes, great idea!!
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Jul 9, 2022
Excellent service.
Order arrived in Australia on time.
Was not disappointed with the quality of workmanship.
Hope to place another order later this year.
Très contente de mes achats.
Je recommanderais sûrement sur ce site.
Seul bemol j avais demandé une gravure qui n'a pas été réalisée.
Sinon très bien.
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Sep 19, 2022
This is a great place to purchase glass products and I give this business a 5 star rating for its excellent value and quality and I highly recommend it
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Jan 19, 2023
Gorgeous craftsmanship, excellent communication, incredibly fast delivery.
I would not hesitate to shop here again. Very highly recommended business.
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