conrad.com- Logo - reviews

conrad.com
Reviews:

321 reviews in the last 12 months5,298 total reviews  

4.48
Good

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Most relevant negative review

Sep 26, 2023
 Verified review
Your service was swift and efficient, however, when setting up our account I needed help at one point, so I called your office and a lady answered in German, I politely asked if she spoke English, to which she answered "NO" and promptly put the phone down, I then asked my German colleague to speak to her for me, by then I think she recognised the number and did not answer, luckily I managed to sort out the problem and shop as normal.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
May 2, 2024
 Verified review
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
May 2, 2024
 Verified review
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 29, 2024
 Verified review
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 27, 2024
 Verified review
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 26, 2024
 Verified review
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 24, 2024
 Verified review
Report review
Answer by conrad.com
Jun 26, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 23, 2024
 Verified review

Broken bulbs and bad communication

First of all, the communication is very bad and the response is limited. was not able even to call and speak to them through the phone to clear the shipping out. second the packing is really bad, the bulbs are not packed the proper way with bubbles so they don't break. I received like 7 broken bulbs. I really did not like the whole thing. Regards,
Report review
Answer by conrad.com
Jun 26, 2024
Dear Customer, we apologize for the negative experience. If items arrive damaged, we will initiate subsequent deliveries free of charge, as in your case. We hope that you are satisfied with the subsequent delivery.
May 7, 2024
 Verified review
The delivery took 5 days longer and risked to be returned because the delivery person was not communicated to UPS. I mentioned "Elöd Kincses" as delivery person (it appears in the order under my account) but your email confirming the shipment only mentions the company name.
Report review
Answer by conrad.com
Jun 26, 2024
Dear Customer, the address data will be adopted as initiated by the customer in the webshop. In the case of international shipping, there may be delays due to customs checks and other clarifications. We ship exclusively with UPS and do not offer a choice of carrier.
Apr 24, 2024
 Verified review
Packaging arrived broken. Conrad does not take calls from outside Austria. Conrad ask to contact Sales@Conrad.com who does not respond. STAY AWAY FROM THIS SELLER
Report review
Answer by conrad.com
Jun 26, 2024
Dear Customer, we apologize for the negative experience. If items arrive damaged, our customer service will respond to these complaints. Conrad International does not offer a telephone service but a written service. Your issue was also resolved in this way.
May 16, 2024
 Verified review
My order contains 10 item, I have received ONE. When ordering nothing was mentioned about these items not being in stock. A very poor service.
Report review
Answer by conrad.com
Jun 26, 2024
Dear Customer, In the cases mentioned, our customer service will respond and offer an appropriate solution.
May 10, 2024
 Verified review
Report review
Mar 27, 2024
 Verified review

I express my satisfaction with my first purchase from your company.

Hello ! I did not expected from you to be so promptly. I am very, very pleased with your service. DATE march 27, 2024 Sincerely Thank you
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 3, 2024
 Verified review
The delivery was late I think because my full address was not updated. Anyway the package did arrive but it was touch and go . I think the store should update/change there shipping arrangements. Regards Marcus Wilson.
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 15, 2024
 Verified review
excellent communication from customer services . smooth delivery . arrived on time . lovely product . kettle .
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 9, 2024
 Verified review
It is a very great shopping experience. The international transportation is also very rapid.
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 5, 2024
 Verified review
Very satisfied with purchase,everything done professionally,many thanks.
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 28, 2024
 Verified review
Envoi rapide et soigné, très bon articles, merci beaucoup.
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Mar 19, 2024
 Verified review
Professional reliable service. Quality products.
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 11, 2024
 Verified review
Great communication great service ⭐⭐⭐⭐⭐
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.
Apr 2, 2024
 Verified review
Overall good and satisfied
Report review
Answer by conrad.com
May 15, 2024
Dear Customer, thank you very much for your positive feedback.