conrad.com- Logo - reviews

conrad.com
Reviews:

326 reviews in the last 12 months5,175 total reviews  

4.44
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Aug 29, 2013
The Trustmark indicates trustworthy online retailers.
conrad.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 26, 2023
 Verified review
Well, packing & general things were good, but I requested that you mention that the contents are " Railway modelling articles", which in fact they were, it could have saved me a few bucks in customs. Besides my cell no. was also missing from the address on the package. This also I told UPS in Delhi to do after clearance, they were un responsive besides charging me considerable amount towards clearance.

Top negative review

Apr 18, 2023
 Verified review
Ordered 4 ea items have received 1 ea item. Is it not possible to send all items in “one go” as the cost of having the customs documentation/form made + handling fee is about 20 Eiuros (note that this has nothing to do with the VAT to be paid (24%)) so there is no misunderstanding regarding that. So having, low cost items sent 1 by 1 costs alot extra. If all would be sent in “one go” this additional cost is just paid ones (20 Euros). I often purchase items from other websites and they often do not have all iterms on stock, when ordered, and I then know thatI will wait for the “last” item to arrive on stock before all the items will ship. And that is okay as I will save by this way of “handling” the order. I also expect that this would save also for Conrad on the cost of handling+shipping. Just wanted to point this out. Something to consiter. BR Axel
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for conrad.com

 Sort by  
Relevance
Nov 7, 2023
 Verified review
I definitely recommend that site for ordering! They updating you with every step from they time you order, the order came really fast via USP with very low cost . I would definitely re order again if i need something
Report review
Answer by conrad.com
Nov 11, 2023
Dear customer, Thank you for your positive feedback.
Nov 13, 2023
 Verified review

Shipping without client's approval

You should not ship without speaking with your client when not all materials are in stock. You should please ask first your buyer if he wants goods in one go or partial shipments.
Report review
Answer by conrad.com
Nov 15, 2023
Dear Customer, all our availabilities are available to the customer in the webshop on a daily basis.
Nov 1, 2023
 Verified review
Canon GX5050 at very competitive price. Ordering was easy. Dispatch & tracking was excellent - delivered by UPS on schedule.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 16, 2023
 Verified review
An easy transaction and a quick delivery. The biggest problem is that there is so much to choose from!
Report review
Answer by conrad.com
Nov 17, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 15, 2023
 Verified review
Small item in a big box with product open and lid open?
Report review
Answer by conrad.com
Nov 16, 2023
Dear Customer, please contact sales@conrad.com with your customer number and order number to discuss the transport damage.
Nov 21, 2023
 Verified review

Quick delivery.

Thank you for sending your goods to Estonia!
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 27, 2023
 Verified review
Good price and good shipping management.
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 17, 2023
 Verified review
PRODUCTS CAME AS ORDERED. GOOD JOB
Report review
Answer by conrad.com
Nov 17, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 23, 2023
 Verified review
Olen tyytyväinen hyvä tuote.
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 13, 2023
 Verified review
I would like faster delivery
Report review
Answer by conrad.com
Nov 15, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 13, 2023
 Verified review
Good comunication!
Report review
Answer by conrad.com
Nov 15, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 2, 2023
 Verified review
Todo correcto
Report review
Answer by conrad.com
Jan 11, 2024
Dear Customer, thank you for your positive feedback
Nov 27, 2023
 Verified review
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 24, 2023
 Verified review
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 23, 2023
 Verified review
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 23, 2023
 Verified review
Report review
Answer by conrad.com
Nov 27, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 17, 2023
 Verified review
Report review
Answer by conrad.com
Nov 17, 2023
Dear Customer, thank you very much for your positive feedback.
Nov 10, 2023
 Verified review
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, thank you for the positive feedback.
Nov 7, 2023
 Verified review
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to have to false. Frankly if they went out of business it would not be a bad thing. Companies make mistakes it is how they rectify them Conrad have failed at every single level, one very unhappy customer.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Nov 2, 2023
 Verified review
The positive was the ease of ordering the part. The negative unfortunately was the experience after placing our order. The date originally given was not met; in fact it was 2-3 weeks later in the end. During this time of waiting myself and my colleague tried several times to contact you which was difficult due to only being able to submit a form from your website. We had to do this a few times before receiving a response.
Report review
Answer by conrad.com
Nov 11, 2023
Dear Customer, Unfortunately, we are unable to make any statements about your order as we do not have your customer ID or order number. We would like to thank you for your feedback on the contact form. We have recently redesigned our webshop and are grateful for any feedback.