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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE
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Nov 21, 2023
Verified review
Had a problem using my insiders offer. An email to customer support and it was fixed
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Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
I'm sorry to hear you've experiencing some issues. But glad our Customer Support had it fixed soon!
Dec 3, 2023
Verified review
These chocolates are outstanding! Excellent quality and efficient speedy deliverys!
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Answer by neuhauschocolates.com/en_BE
Dec 7, 2023
Outstanding feedback!
Dec 15, 2023
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The chocolates are very good. It is hard to imagine how you could do better.
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Answer by neuhauschocolates.com/en_BE
Dec 18, 2023
Thank you for the high praise! We're delighted to hear that you find our chocolates very good. We appreciate your kind words, and we'll continue striving to exceed your expectations.
Dec 16, 2023
Verified review
Perfect
Fast delivery, good packaging. Everything what you would expect. Just perfecy
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Answer by neuhauschocolates.com/en_BE
Dec 18, 2023
Perfect comment for us!
May 15, 2023
Verified review
No need to change anything. Delicious chocolates. Excellent delivery service
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Answer by neuhauschocolates.com/en_BE
Jun 28, 2023
Top
Dec 15, 2023
Verified review
Wonderfully delicious chocolates
Wonderfully delicious chocolates and amazing efficient service & delivery
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Answer by neuhauschocolates.com/en_BE
Dec 18, 2023
Amazing comment!
Nov 22, 2023
Verified review
The fastest delivery, nice packing! I know it's a big quality products!
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Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
Top!
Oct 25, 2023
Verified review
The shipment was fast and the chocolate bars 80% Uganda are EXCELLENT!
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Answer by neuhauschocolates.com/en_BE
Nov 16, 2023
Wauw!!!
Dec 26, 2023
Verified review
Delivery always fast, excellent quality, what could one want more?
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Answer by neuhauschocolates.com/en_BE
Jan 17, 2024
Super!
Nov 5, 2023
Verified review
The obvious enjoyment the chocolates gave to the gift recipient
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Answer by neuhauschocolates.com/en_BE
Nov 17, 2023
Wauw!
Oct 19, 2023
Verified review
Easy, quick, and magnificent
Easy to order, quick to arrive, and oh sooòoooooo good to enjoy
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