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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Top qualité et présentation ainsi que la livraison Tt simplement je recommande ss hésiter
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Super de lire que la qualité, la présentation, et la livraison ont répondu à vos attentes! Merci beaucoup pour votre recommandation. Ravi que tout vous ait plu!
Dec 26, 2023
Verified review
Superb chocolates delivered speedily and in good condition direct from Neuhaus in Belgium.
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Answer by neuhauschocolates.com/en_BE
Jan 17, 2024
Thank you!
Dec 16, 2023
Verified review
Friends have been delighted with their Neuhaus gifts. Chocolate is taken to another level.
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Answer by neuhauschocolates.com/en_BE
Dec 18, 2023
We're thrilled to hear that your friends have been delighted with their Neuhaus gifts! Elevating chocolate to another level is what we aim for. Thank you for sharing the joy!
Sep 14, 2023
Verified review
The chocoates are pure bliss!
They were carefully packed and the delivery went smoothly.
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Answer by neuhauschocolates.com/en_BE
Sep 14, 2023
Top
Dec 31, 2023
Verified review
I was amazed at the rapid delivery of my order and how well the contents were packaged
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Answer by neuhauschocolates.com/en_BE
Jan 17, 2024
Thank you!
Nov 17, 2023
Verified review
Marvellous chocolates!!! Simply delicious!!!
All went smoothly with the delivery. Del
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Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
Top!
Nov 21, 2023
Verified review
Had a problem using my insiders offer. An email to customer support and it was fixed
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Answer by neuhauschocolates.com/en_BE
Dec 1, 2023
I'm sorry to hear you've experiencing some issues. But glad our Customer Support had it fixed soon!
Dec 3, 2023
Verified review
These chocolates are outstanding! Excellent quality and efficient speedy deliverys!
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Answer by neuhauschocolates.com/en_BE
Dec 7, 2023
Outstanding feedback!
Dec 15, 2023
Verified review
The chocolates are very good. It is hard to imagine how you could do better.
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Answer by neuhauschocolates.com/en_BE
Dec 18, 2023
Thank you for the high praise! We're delighted to hear that you find our chocolates very good. We appreciate your kind words, and we'll continue striving to exceed your expectations.
Dec 16, 2023
Verified review
Perfect
Fast delivery, good packaging. Everything what you would expect. Just perfecy
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