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Dakiheaven.com
Reviews:

117 reviews in the last 12 months128 total reviews  

4.64
Excellent

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Most relevant positive review

Sep 16, 2023
 Verified review
First order I place from this online store, prompted by the wide selection and the fact that it seems to be based in Europe. Ordered an inner body pillow and a body pillow case.... Very good quality for both although the peachskin of the pillow case is a bit rougher compared to other peachskin dakimakuras I own. The inner body pillow was shipped from Europe and arrived in a few days while the pillow case arrived from China almost a month after shipping... I consider myself lucky that it even arrived and that I didn't have any problems with customs or have to pay customs duties or anything. For the future I don't think I will place any more orders unless it is clearly stated if what I am buying is shipped from the Schengen area or not.

Most relevant negative review

Dec 14, 2023
 Verified review
Never received item. After a month an half no updates. Order has been stuck at the “shipping facility” for a month. It’s a shame because I was really looking forward to my Order as I’ve been searching for the design everywhere.
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Reviews for Dakiheaven.com

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May 1, 2024
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Apr 27, 2024
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My second item was shipped with the wrong phone number, which made it very difficult to track down, on top of it taking one month to reach me. However, the product quality is decent, both the pillow and the cover. The cover doesn't 100% match the level of detail of the Cuddly Octopus original, but it's good enough and I'll probably come back if they add more covers by Iwbitu.
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May 12, 2024
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Apr 27, 2024
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Mar 30, 2024
 Verified review

Best customer support experience I've ever had

This was my first time ordering from Dakiheaven and I couldn't be happier! I'm usually very careful when it comes to ordering from shops that I don't know, but I decided to give this one a shot and I definitely took the right decision! I wanted to create a custom pillow case and had a few questions about it. Their customer support was incredibly friendly and always replied right away. They were super helpful and even placed the order for me because my request was a bit complicated. The inner pillow arrived after about a week, the pillow case took about 7 weeks to arrive. That was to be expected though and it was totally worth the wait! The quality of the case is incredible. The fabric (2 Way Tricot) is super soft and I was shocked by how good the printing quality is and how vibrant the colors are. From start to finish, this was a great experience and I'm super happy my request was executed to perfectly. Best customer support I've ever had! I would definitely buy from them again.
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Answer by Dakiheaven.com
Apr 1, 2024
Hi Tabea, First of all: Wow! Thanks a lot for taking the time to write such a lengthy and detailed review. We appreciate it. We're so glad to hear that you're super satisfied with the quality of the print and fabric of our dakimakura case. We're also happy to hear that we could provide you with the best customer service you've ever had (wow) :D. For your next order we'll definitely be able to deliver your pillow case much faster than 7 weeks, as this exceeds our normal delivery times, but we're glad that it didn't cause you so much inconvenience. Many thanks again for your amazing review, and we hope to see you in our shop again soon :)
Apr 21, 2024
 Verified review
Honestly a really great customer service and one that has assisted in a shipping issued that could have happened to anyone.fixed issues, shipped it. And 10% refund on the issue. May be buying again from here.
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Apr 8, 2024
 Verified review

Overall a great experience

There was some delay with my order, but support were very helpful with getting it sorted. Will definitely be ordering something again in the future.
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Mar 25, 2024
 Verified review

Great Service :)

Service was very Good. If you could display the expected time until shipment it would be perfect! :)
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Answer by Dakiheaven.com
Apr 1, 2024
Hi Sarah, thank you so much for taking the time to write a review. We're glad that you're satisfied with our service and we're working on displaying an expected time until shipment. Thank you for your feedback, and we hope to see you again soon :)
Apr 22, 2024
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Apr 15, 2024
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Sep 16, 2023
 Verified review

Wide selection but consider where it is shipped from

First order I place from this online store, prompted by the wide selection and the fact that it seems to be based in Europe. Ordered an inner body pillow and a body pillow case.... Very good quality for both although the peachskin of the pillow case is a bit rougher compared to other peachskin dakimakuras I own. The inner body pillow was shipped from Europe and arrived in a few days while the pillow case arrived from China almost a month after shipping... I consider myself lucky that it even arrived and that I didn't have any problems with customs or have to pay customs duties or anything. For the future I don't think I will place any more orders unless it is clearly stated if what I am buying is shipped from the Schengen area or not.
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Answer by Dakiheaven.com
Sep 18, 2023
Hi there, thank you for sharing your experience, it helps us improve. We are indeed based in Europe, but standard shipping is handled by our shipping partner from China. Unfortunately we are experiencing delays at the moment, a month of shipping time is unusually long. If you're looking for pillow cases shipped from the EU, please check out our Express shipping collection. Best regards, Dirk - Dakiheaven.eu support team
Dec 4, 2023
 Verified review
Great material and designs, but shipping was very slow. It took nearly 2 weeks to get here after being received by USPS, with more than a full week of no updates as it just sat in the state directly next to me. Meanwhile, I can get orders from halfway across the country in 3 days no problem from other sellers. I realize this could just have been an issue with USPS though, thus only the 1 star reduction.
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Answer by Dakiheaven.com
Dec 12, 2023
Hi! Thank you for sharing your experience, and we're sorry to hear that your package was delayed with USPS. We're happy to hear that you're satisfied with the quality of our materials and designs! We hope to welcome you back to our shop soon :)
Dec 14, 2023
 Verified review

Excellent price/value ratio

Note: While my first order was a disappointment (small, but prominent printing error on one side), the staff offered a discount on the next buy or a complete refund. I went for the discount and ordered another 2 Dakimakura, which then where as expected. In general, the quality is extremely good while the price is significantly lower than other premium sellers (Cud***Oct*****). Ofc you should not expect the equivalent of 150€ japanese originals, but they come very, very close. Not to forget that they have the largest collection if have encountered so far (Well, many are bootlegged copies, but in comparison to the cheap stuff sold on Al*Ex*****, they are of high resolution with vibrant colors and clear lines)
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Answer by Dakiheaven.com
Jan 10, 2024
Hi Teja, it's been a while since you placed this review, but we would like to express our gratitude for sharing your experience. Thank you for giving us a second chance and we hope to see you again soon!
Aug 16, 2023
 Verified review

Best customer service I ever had

I had a personal issue with the inner pillows (too thick for my taste) and at a very difficult moment for me, but Dirk from customer service offered up possibilities that took everything into account in the best possible way to find solutions. By far, the best customer service I ever had. The covers are also very soft, with some very tiny little issues on one of them, but I decided to overlook them.
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Answer by Dakiheaven.com
Aug 16, 2023
Thank you for writing the best review we've ever had Luna :D Hope to see you again soon!
Feb 23, 2024
 Verified review

Overall: 4.7 stars

There were a few complications, but everyone I talked to was understanding, kind, and helpfull. My order was everything I had hoped it would be, and I would definitely be willing to share this website to anyone who askes me about body pillows.
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Answer by Dakiheaven.com
Apr 1, 2024
Hi Mat, it's been a while since you wrote this review, but we wanted to express our gratitude for taking the time to write a review. We're glad that your experience has been to your satisfaction, and thank you for recommending our website :). We hope to welcome you to our shop again soon.
Oct 12, 2023
 Verified review

The quality was actually good and it…

The quality was actually good, and it was shipped in a reasonable time. However, I also ordered other items that are in the EU (I live in the EU) and they still haven't arrived after more than 4 weeks. But Dirk from the customer support team helped me out really fast, and they got delivered safely. Overall, I am satisfied with the quality, and I am impressed by how good the customer support is.
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Nov 6, 2023
 Verified review

Good quality pillows, amazing service, size misunderstanding

Update: The pillow worked with my case. I can recommend this shop. :) Quality: I ordered the Plush Deluxe and the quality was very good. The pillow is soft yet firm and thick. Worthy of the name deluxe. Service: The order arrived fast and in perfect condition. Customer support: Answered my questions fast and was very friendly.
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Answer by Dakiheaven.com
Nov 14, 2023
Thank you so much for the update Daniela, we're happy to hear that our inner pillow fit perfectly around the pillowcase you ordered. Enjoy your new super comfortable Daki and we hope to see you again soon! :)
Aug 7, 2023
 Verified review

Dakiheaven company who care

Lot of stuff there is premium quality. They make your shopping comfortable and safe. Discreetly packaged pillow was a nice touch. I have little troubles with pillow case and they helped me I was surprised for fast response. Delivery also was fast. i am happy that choose dakiheaven to shopping.
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Answer by Dakiheaven.com
Aug 7, 2023
Thank you for the great review, we're happy to have you as our customer :)
Nov 6, 2023
 Verified review
You guys are phenomenal, customer service is always so helpful and answer any questions i have. I recently ordered dorothea's pillow cover and i needed it to get here before my wife and i anniversary to surprise her and they made that happen. Again thank you guys you're awesome
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Answer by Dakiheaven.com
Nov 8, 2023
Thank you so much for your kind words and for sharing your positive experience with our customer service team! We're thrilled to hear that we could help you get Dorothea's pillow cover in time for your anniversary surprise. It's our pleasure to assist you and ensure that you have a great shopping experience. We appreciate your support and hope you and your wife have a wonderful anniversary celebration! If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Dec 24, 2023
 Verified review
My items got shipped out quickly and there’s a lot of designs available to order. Took a while for the items to arrive, but hardly the stores fault as I ordered at the most busy time of the year. No issues with extra customs fees and such. Will order again in the future.
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Answer by Dakiheaven.com
Jan 10, 2024
Thank you for your review! It seems like your package took a little longer than usual, but in the end everything turned out great. Thank you for your patience and understanding and we hope to see you again soon!