shop.mohd.it/en/Reviews:
148 reviews in the last 12 months1,381 total reviews
Excellent
Trustmarkinvalid
Most relevant positive review
Apr 26, 2024
Verified review
Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
Read more
Most relevant negative review
Apr 3, 2024
Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
Read more
Reviews for shop.mohd.it/en/
Aug 19, 2024
Verified review
Ottimo calcio-balilla FAS!
ho acquistato il calcio-balilla FAS Pendezza R&D;
dopo averlo collaudato per bene con gli amici, posso confermare che si tratta di un ottimo prodotto, direi professionale. Mi è stato recapitato con buon imballaggio direttamente in Svizzera. Assistenza presente e cordiale. L'attesa per la consegna all'estero è stata di qualche settimana, ma per il resto nulla di negativo da segnalare.
Report review
Aug 8, 2024
Verified review
Customer service was attentive, Marilena answering promptly and gently to all my email helped me send back to the warehouse and re-ship a new item to replace the one that had gotten damaged during transportation. New item arrived in pristine conditions and proper packaging and was installed without any issue. Very satisfied!
Report review
Aug 6, 2024
Verified review
Great company
I have bought quite a few items and furniture at MOHD in recent years. Very happy with them. Good prices, fast delivery with good packaging.
My latest order had an item which was damaged. Response the same day by their customer service (Marilena). A quick and very decent solution.
Highly recommend company.
Report review
Aug 9, 2024
Verified review
Eccezionale il post-vendita in particolare la signora Tania
Assistenza post-vendita eccezionale,in particolar modo la signora Tania,si è messa subito a disposizione contattando l'azienda fornitrice.Con pazienza e cortesia ha risolto il problema tenendomi costantemente informata. Grazie.
Report review
Aug 1, 2024
Verified review
Assistenza clienti super
L’assistenza clienti molto preparata, disponibile ed efficiente. Marilena mi ha seguito e supportato con grande attenzione.
Report review
Jul 25, 2024
Verified review
Consegna puntuale e ottima assistenza
Consegna arrivata puntuale, un articolo avevo però un difetto e Marilena dell’assistenza clienti ha risolto velocemente
Report review
Aug 13, 2024
Verified review
Very professional and customer friendly service in every aspect and especially from Aleandra - thank you!
Report review
Jul 30, 2024
Verified review
Ottimo servizio nel post-vendita da parte di Marilena. Davvero superlativo.
Report review
Aug 5, 2024
Verified review
Estrema cortesia e disponibilità verso il cliente
Report review
Aug 1, 2024
Verified review
Tania was great.
However…
The item arrived damaged. You replaced it, asking me to return the faulty item - faulty because it was not packaged properly. Such a shame. The lack of attention to detail meant I was without a table for 6 months - I gave my previous one away when I ordered. A UK company would have apologised - which Tania did - many times - but they would also have issued a partial refund to compensate for the inconvenience caused. Just a thought. G
Report review
Jun 25, 2024
Verified review
Silvia you’re the best! Thank you!
I ordered a Louis Poulsen desk lamp and found out that the lamp shade was cracked. It was shipped from Italy. I submitted a claim to Mohd and it was handled professionally. Thank you Silvia for your excellent service on responding to my claim. She went above and beyond to contact the supplier and send me shade replacement. It took few months for production and re-shipment from Italy and I’m so happy that it came in perfect condition. Silvia was always responding promptly during the process and keeping me updated. I recommend this store for their authenticity and service. Will def order again from them.
Report review
Jul 24, 2024
Verified review
I love this website, their prices are competitive but even more I like their contact center, they are always super helpful and kind.
It makes me feel confident in buying from them (from small decor to big furniture) as I know any issue will be resolved promptly :)
Report review
Jun 26, 2024
Verified review
The product exceeded expectations, amazing craftsmanship!
I must also highlight that their customer service provided one of the best experiences I’ve ever had!
Report review
Jul 6, 2024
Verified review
Great service, prompt response to queries. Gave good advice and nice to be able to deal with a company that can be reached and that responds.
Report review
Jul 1, 2024
Verified review
We had some issues with a lamp we ordered. Silvia was really friendly, and always willing to look for a solution.
Report review
Jun 25, 2024
Verified review
Tout était Parfait Tania a très vite répondu et a résolu mon problème .
Je recommande ce site
Report review
Jun 27, 2024
Verified review
Service clients impeccable, disponible, réactif. Une excellente prestation.
Report review
Jun 27, 2024
Verified review
Efficient and clear guarantee processing
Report review
Jul 19, 2024
Verified review
Report review
Apr 26, 2024
Verified review
original and quality items and great customer service.
Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
Report review