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certified since: Jul 7, 2014
updated on: Oct 7, 2022
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Reviews for shop.mohd.it/en/
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the most relevant positive review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/
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Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Jun 27, 2022
The item we ordered got lost by DHL. I received an official mail from DHL saying that the sender has to take care for the reimbursement through DHL. I contacted MOHD several times, but no reply at all. The quality of the products might be good (unable to rate this as I never received it) but customer service is a shame. I can only conlude that MOHD got the reimbursement from DHL but we never got the item we ordered
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Jul 8, 2022
Sehr sehr lange Wartezeit von über 4 Wochen, Kommunikation mit Verkäufer schwierig und eher Salamitaktik ohne Verbindlichkeit, erst nach Einschalten von TrusteShop (dort auch keine Reaktion) und dann PayPal wurde die Ware verschickt und ist jetzt endlich da. Ware ist gut.
Würde aber nicht nochmal dort bestellen. Nicht zuverlässig genug.
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Jun 29, 2022
Honesty
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Dec 21, 2021
I have been shopping at Mohd online for six months now. The products are fantastic with many brands and items in stock which I would have otherwise needed to wait many weeks for if I ordered them locally. Delivery to Melbourne Australia is reasonable, approx. 1 week from Italy via DHL each time. I recently needed to exchange a faulty item and the customer service team were super accommodating and responsive, resolving the issue in a timely manner. Thanks MOHD!!
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Apr 27, 2022
Je recommande le site Mohd en particulier Franscesca qui m'a fait un prix sur le meuble. Lorsque j'ai reçu le meuble en parfait état le fabricant a omis d'envoyer une pièce et je me suis retournée auprès de Francesca qui à toute suite fait le nécessaire pour que je reçois au plus vite la pièce qui manquer, malgré l'approvisionnement des matières premières. Un grand merci à Francesca par son sérieux et surtout à son professionnalisme.
Nadine (France)
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May 28, 2022
I purchased a < Fritz Hansen - Ikebana Vase Long > Upon arrival the metal studs were broken. I wrote to the seller and sending pictures. Their response was prompt and the service was professional. I was initially doubting the potential response and how they would replace or refund the funds. They immediately sent the same item without hassle Great service and communication. I would purchase from them again!!!!!
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May 22, 2022
I ordered 2 Outdoor Dedon chairs because of short delivery time and price compare to the another companies. One week later I got a call that the delivery time would be much longer than expected. MOHD gave me a choice of a full refund or they would work on shortening the lead-time again. I appreciate their service and that they give me a choice
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Jun 8, 2022
Ho ricevuto tutto in tempi celeri, purtroppo ho ricevuto un articolo arrivato lesionato, ma dopo diverse comunicazioni, grazie alla Signora Tania, tutto è stato risolto nel migliore dei modi.
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May 10, 2022
Amazing client service
Helpful and prompt assistance. Excellent quality of the products. All in all a great shopping experience.
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Jan 4, 2022
Je tiens à remercier MOHD pour son service après vente impeccable et spécialement Francesca pour son aide et son engagement sans faille.
J'ai reçu deux deux fois une lampe cassée pendant le transport et Francesca a chaque fois fait le nécessaire pour renvoyer une nouvelle lampe neuve dans un court délai. La 3ème lampe fut la bonne et je peux recommander MOHD à tout acheteur, sans souçis.
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Mar 26, 2022
I have chosen mohd to buy lighting fixtures for our two cottages in Lapland, Finland because of the wide options to choose from. I am very satisfied of the costumer service and the products that I have received. The free delivery is also a big plus too. I highly recommend this shop and I will be ordering bulk orders again from here for our future interior projects if needed.
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Nov 18, 2021
We purchased few months ago a lamp shade from Paola Navone and we experienced few problems regarding the color of the product.
The after sale service was really reactive and efficient and did is best to solve the problem.
If you experience any problem you will always have someone to support you, this notion is lacking nowadays so thank you Modh for that!
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Nov 26, 2021
Just a quick note to thank you so much for the lovely Durame Breathe cabinet that you organised to be manufactured and delivered to our home in London.
It is absolutely perfect and fits our home beautifully. It arrived in amazing condition as well. We are so very happy with it.
We will most definitely use MOHD again for future purchases.
Thanks again
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Feb 27, 2022
We ordered for the third time at MOHD and we are - again - completely satisfied: Large choice of furniture, lamps,... good prices and - very important in my opinion - excellent and always friendly communication concerning availability and delivery times. Thank you very much to Gianluca and Silvia and the MOHD team. Kind regards to Messina, Patrick
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Jan 21, 2022
I found what I was looking for and the price was too good to be true, about 1/4 the price charged by everyone else. I hesitated, usually if it's too good to be true, it's not real. But it was...fantastic experience. Customer service was quick to answer my question, my purchase shipped quickly, and I got exactly what I was expecting.
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Mar 20, 2022
Unfortunately the Artemide lamp was damaged when delivered to me. Although I had omitted to keep the packaging material (so that mohd would have been enabled to ascertain the cause of the damage), Silviana from mohd customer service made sure thai I will be sent a new lamp. Very customer-centric approach - many thanks!!
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Mar 2, 2022
Commande d’un luminaire à prix plus intéressant que sur d’autres enseignes, un peu d’attente pour la livraison, pas de notice pour le montage, luminaire qui ne fonctionnait pas une fois monté mais heureusement le service client a assuré un bon suivi et aider à la résolution du problème de façon efficace. Merci MOHD 👍🏼
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Huge variaty of products, you can find almost everything. Customer service at its best! They were available via email to contact them at anytime. And even when everything was going wrong (part of our shipment was lost) they found the solution and keeped us satisfied. Special thanks to Silvia for all her efforts.
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