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certified since: Jul 7, 2014
updated on: Jun 5, 2023
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Reviews for shop.mohd.it/en/
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/
Verified review
Aug 9, 2022
Ho ricevuto un prodotto che evidentemente si è rotto durante il trasporto, dopo la mia segnalazione sono stata contattata immediatamente, (Sig.ra Marilena) ha gestito tutto in maniera davvero rapida riuscendo ad ottenere una cosegna da parte del fornitore anticipata di quasi un mese, non posso che ringraziare della cortesia della disponibilità e della professionalità con cui è stato gestito il mio ordine!
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Verified review
Sep 14, 2022
Extraordinary service. This was an international transaction so that certainly complicates things. The product arrived in poor condition (through not fault of anyone's - it was a large cedar block that cracked) and Francesca at MOHD took care of everything in the most seamless manner. I am eager to find more business to give them. I highly recommend MOHD and Francesca to anyone.
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Verified review
Jun 30, 2022
The client service was particularly efficient. I had the chance to deal with Tania and she was very helpful and kind.
Maybe something to be done is to work on the delivery timing….sometimes it takes longer than expected.
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Verified review
Jun 15, 2022
J'ai particulièrement apprécié le sens commercial de Francesca, notre contact, qui nous a beaucoup accompagné pour régler une petite difficulté administrative liée à une difficulté de livraison.
merci Francesca
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Verified review
Jun 8, 2022
Ho ricevuto tutto in tempi celeri, purtroppo ho ricevuto un articolo arrivato lesionato, ma dopo diverse comunicazioni, grazie alla Signora Tania, tutto è stato risolto nel migliore dei modi.
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Verified review
Nov 28, 2022
J'ai bénéficié des promotions pendant le Black Friday. Les prix pratiqués sont avantageux. J'ai passé une commande réglée par PayPal et j'ai pu également converser par mail. Les Collaborateurs de MOHD sont à l'écoute pour trouver une solution aux problèmes. Je me félicite d'avoir choisi ce site qui est sérieux et sécurisé. A recommander. Jean-Christophe DEBONO
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Verified review
Jul 12, 2022
Nous avons fait plusieurs commandes, tout c'est à chaque fois très bien passé.
En cas de délais nous recevons un mail de mise à jour de la commande.
Le suivi est très clair. Le support est lui aussi très réactif pour un meuble nous avons eu besoin d'outils spécifique pour l'assembler, outils fournis par le support à leur frais.
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Verified review
Jan 4, 2023
I had a good experience shopping from the USA. Most items arrived safely. Some items had some issues and the store did everything they could to get me replacements prior to Christmas. Great customer service. I highly recommend shopping with MOHD. Great store.
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Verified review
Aug 26, 2022
An item was damaged in transit. I received a complete refund THE NEXT DAY! Unbelievable service, excellent communication and gracious, professional people with whom to work. I would order again with no hesitation. Gold standard business people. AAAAAA+
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Verified review
Jan 24, 2023
People always ready to give advises about needs and reliable in waiting time for orders.
Even more important, after a stuff arrived damaged, they replaced it without any objection or discussion.
Completely satisfied
Carlo Palombo, Lucca (IT)
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Verified review
Dec 27, 2022
Item arrived damaged and although was challenging to initiate the discussion on the exchange, thereafter the communication and service was excellent. Also the shipping of the first item was very fast. I will shop again. Thank you Silvia.
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Verified review
Jan 31, 2023
I ordered a chair but unfortunately it was wrongly delivered. Mohd customer care took care of the issue and they supported me to get the right one shipped as fast as possible. I really appreciate this service and enjoyed my chair!
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Verified review
Oct 4, 2022
Very clear and quick communication. My item looks exactly as I expected it to and arrived without damage. Assembly worked out well also. I very much enjoyed working with Martina - she really understands customer service!
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Verified review
Dec 13, 2022
thanks for the black5 coupon that I could buy Ph 5 Suspension Lamp even cheaper . The lamp was well packed carefully ,and delivered so fast.It just took less than a week to ship from Italy to Taiwan.Amazing speed!
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Verified review
Nov 6, 2022
I had very good service from Martina who helped me throughout all phases of my purchase from browsing to delivery of a sofa, dining chairs and a TV unit. I am very happy with my purchase overall! I recommend MOHD.
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Verified review
Sep 27, 2022
Ho lasciato anche un commento positivo su google.
continuo a ringraziarvi per la collaborazione,
ho già in mente altri articoli da comprare e sicuramente uno dei punti ai quali chiederò informazioni sarete voi
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Verified review
Nov 2, 2022
I am so happy with my memphis table. Customer service was super responsive and friendly. If ever I have a need for any items, I'll be back to this shop. The item was delivered safely and well packed. 👍👍👍
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Verified review
Jul 27, 2022
Ottima esperienza di acquisto! Ampia scelta di articoli di design, spedizioni sempre veloci e gentilezza e disponibilità nel risolvere eventuali contrattempi! Non avrei potuto chiedere di più! Grazie
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Verified review
Aug 30, 2022
J'ai commandé de France, j'ai pu converser via WhatsApp avec Dario et Francesca qui ont été hyper disponibles, agréables et professionnels.
Mobilier au top du top.
Je recommande vivement ce site :)
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Verified review
Nov 23, 2022
Servizio clienti, al momento, di livello superiore. Ho avuto un problema con dei seggioloni Kartell e la mia referente Mohd (signora Marilena) si sta facendo in 4 per risolvere il problema. 🔝
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