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store.somfysystems.com
Reviews:

114 reviews in the last 12 months173 total reviews  

3.64
Good
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Top positive review

May 19, 2023
 Verified review
Delivered quickly and order was correct. The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small. Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.

Top negative review

Nov 8, 2023
 Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com

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Jan 23, 2024
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easy to purchase
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Feb 1, 2024
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Jan 20, 2024
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Feb 12, 2024
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The item I ordered did not resolve my problem so I requested a return label and gave been waiting for 2 weeks for it. Ridicilulous!!!!
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Feb 3, 2024
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Ordered product a week ago and still haven't received it
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May 19, 2023
 Verified review
Delivered quickly and order was correct. The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small. Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there, Thank you for sharing your experience with us and for leaving us a 4-star review. We appreciate your kind words about our delivery service and correct order fulfillment. We're truly sorry to hear that you encountered difficulties when trying to pair the remote with the awning. We completely understand your frustration over the small writing and complicated instructions. We're constantly working to improve our customer experience and your feedback is essential in helping us do just that. We appreciate your suggestion about clearer instructions and we'll definitely take this into consideration for our future product guides. We aim to make our instructions as user-friendly as possible, so your insight is invaluable. We're glad to hear that you were able to get assistance and get the device matched up quickly. If you have any other concerns or questions, please don't hesitate to reach out to us. We're here to make sure your experience with Somfy is smooth and hassle-free. Once again, thank you for your review and for choosing Somfy. We look forward to serving you better in the future. Regards, Somfy
Sep 23, 2023
 Verified review
I like the rechargeable battery upgrade parts. The web site is not intuitive. Took several tries to check out. Delivery was slow. I needed three of the Li battery units, the two pack was at a quantity price (discount) but there was quantity discount for three.
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Answer by store.somfysystems.com
Oct 4, 2023
Thank you for taking the time to share your feedback. We're glad to hear that you appreciate our rechargeable battery upgrades. However, we apologize for the inconvenience you experienced with our website and delivery service. Your comments are valuable and will help us make necessary improvements. Best wishes, Somfy Customer Care Team
Sep 2, 2023
 Verified review

Great new addition to my home.

I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're excited to hear that you've seamlessly integrated your Somfy products with your Amazon devices. It's wonderful to know that you're enjoying the convenience of voice-controlled blinds, especially for those hard-to-reach windows. Your feedback is invaluable to us.
Jun 12, 2023
 Verified review

Great customer service

I ordered extra charging cords for my blinds and wanted the extension cords as well. Unfortunately, they were out of stock. As requested they notified me as soon as they were in stock. Great customer service.
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Answer by store.somfysystems.com
Jul 26, 2023
ear Valued Customer, Thank you immensely for your fantastic 5-star review and for your lovely comments regarding our customer service. At Somfy, we believe that excellent service is just as important as the high quality of our products. Your words, therefore, are truly gratifying and are a testament to our efforts to always put our customers first. We're delighted that we could keep you informed about the availability of the extension cords as per your request. Our goal is to ensure that our customers have a smooth, efficient, and satisfying shopping experience with us. Remember, if you ever have any other inquiries, or if there's anything else we can assist you with, we're only a message away. Your satisfaction is our greatest priority, and we are always ready to serve you. Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional service and products. Regards, Somfy
Nov 18, 2023
 Verified review
Quick and easy shipping. The same unit would cost more than 5x in Canada from a dealer. To bad you don’t ship directly in Canada as the dealers are blood thirty.
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Oct 6, 2023
 Verified review
The person who helped my when I called was wonderful. She listened to me and was able to solve the problems with my awning when 3 visits by my installer failed.
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Nov 23, 2023
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Great customer service

I emailed Customer Service for a blind charger. Steven Renick was fabulous. He found me just what I needed in record time. I highly recommend Somfy.
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Jan 6, 2024
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Called explained what I needed rep on phone was very helpful and friendly. Received product all went very well Thank You
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Aug 27, 2023
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The product is faultless....I recommend…

The product is faultless....I recommend to everyone I know. The shipping sucks....it takes forever!! I still have not received my last order....
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review, and for recommending our products to others. We apologize for the delay in shipping. We're always looking to improve our services, and your feedback is crucial for that. Rest assured, we're looking into ways to speed up our shipping process.
Jun 11, 2023
 Verified review

Awning wind sensor

Website was easy to navigate and product was available. Received product within 3 days and worked as advertised.
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for taking the time to leave us a resounding 5-star review. We're truly delighted to hear of your positive experience with our website and our products. Your feedback underscores our commitment to provide an intuitive and user-friendly online shopping experience for all our customers. We strive to maintain a wide range of available products and ensure quick delivery times. It's heartening to know that you found our awning wind sensor working as advertised. Please remember, should you have any inquiries or need further assistance with our products, we're always here to help. Your satisfaction remains our top priority, and we look forward to continually serving you with the same level of excellence you have come to expect from Somfy. Once again, thank you for choosing us and for sharing your wonderful review. We're excited to continue providing you with top-tier products and services. Regards, Somfy
Nov 17, 2023
 Verified review
Valarie helped me to figure what i really needed. Instead of 1Y going to the curtain motor there actually was @
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Dec 13, 2023
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Fairly easy to order. We ordered a shade controller. It doesn't seem like this tiny item should cost $250.
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Dec 7, 2023
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Delivery was very prompt and product was well packaged; instructions were clear. Very satisfied all around.
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Sep 7, 2023
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Bought replacement lithium battery tube for older model. Good assistance from technical guy. All good noe
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Answer by store.somfysystems.com
Sep 21, 2023
We appreciate your 5-star review and are glad to hear that our technical support team was able to assist you effectively. It's great to know that your older model is up and running again with the new lithium battery tube. Thank you for choosing Somfy!
Dec 5, 2023
 Verified review
fast service
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