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store.somfysystems.com
Reviews:

114 reviews in the last 12 months173 total reviews  

3.64
Good
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Top positive review

May 19, 2023
 Verified review
Delivered quickly and order was correct. The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small. Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.

Top negative review

Nov 8, 2023
 Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com

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Nov 13, 2023
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quick turn around for order.
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Nov 2, 2023
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Fast shipping, fair prices
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Jul 31, 2023
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Service was amazing
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for your 5-star review! We're thrilled to hear that you found our service amazing. We work hard to meet and exceed customer expectations, and your feedback assures us that we're on the right track. Have a fantastic day!
Nov 4, 2023
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Clear instructions
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Jul 2, 2023
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Very good company
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, We are thrilled to receive your glowing 5-star review and for your kind words. These affirmations make our efforts worthwhile, and for that, we are truly grateful. At Somfy, we place great importance on both our products and our customer service, aiming to create an exceptional shopping experience that you'd associate with a luxury brand like ours. Your positive feedback about our 12V DC Reloadable Battery Tube is greatly appreciated and lets us know we're on the right track. Your satisfaction is, and will always remain, our highest priority. If you ever need further assistance or have questions about any of our products, please feel free to reach out. We're always here for you. Once again, thank you for your wonderful review and for choosing Somfy. We eagerly look forward to continuing to provide you with quality products and exceptional service. Regards, Somfy
Oct 7, 2023
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Ease of order
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Jan 13, 2024
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Nov 27, 2023
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Nov 6, 2023
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Oct 4, 2023
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Sep 7, 2023
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Answer by store.somfysystems.com
Sep 21, 2023
Thank you for rating us with 5 stars! We're pleased to hear that you had a positive experience with our service. Your satisfaction is our top priority. Have a wonderful day!
Jun 14, 2023
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Answer by store.somfysystems.com
Jul 26, 2023
Dear Valued Customer, Thank you for gracing us with your wonderful 5-star review for our 8 AA Batteries for the 12V DC Reloadable Battery Tube. We're sincerely thrilled to know that our product has met your expectations. At Somfy, we constantly strive to deliver products of the highest quality that provide our discerning customers like you with the utmost value and satisfaction. Your encouraging feedback tells us that we're on the right track. Should you require any further assistance or have any queries about our products, please remember that we're just a message away. We're committed to providing you with an outstanding level of service that echoes the quality of our products. Once again, thank you for your generous review and for choosing Somfy. We're excited to continue providing you with exceptional products and unparalleled service. Regards, Somfy
May 30, 2023
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Answer by store.somfysystems.com
Jul 26, 2023
Hi there, Thank you so much for the fantastic 5-star review! We're thrilled to hear you've had a positive experience with us. We hope that your new Smoove® 4 RTS PURE with Walnut Frame and Wall Switch Frame are adding a touch of convenience and style to your space. These products are designed with your ease-of-use and comfort in mind, and we're delighted that they are living up to your expectations. Remember, if you ever need any assistance or have any questions about the products, feel free to reach out to us. We're here to ensure your Somfy experience continues to be smooth and enjoyable. Again, thank you for choosing Somfy and for your kind review. We look forward to providing you with continued excellence in service and products. Best Regards, Somfy
May 19, 2023
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Answer by store.somfysystems.com
Jul 26, 2023
Hi Bob, Thank you so much for leaving us a shining 5-star review. We couldn't be happier to know you've had a positive experience with our 12V DC Reloadable Battery Tube. We're constantly working to provide our customers with top-quality products and your feedback reassures us that we're on the right track. It really means a lot to us. Remember, Bob, if you have any queries or if there's anything else we can help you with, don't hesitate to get in touch. We're always here to ensure your Somfy experience is nothing short of excellent. Once again, thank you for your support and for choosing Somfy. We look forward to serving you again in the future. Take care, Somfy
Nov 8, 2023
 Verified review

Nothing has gone smoothly with Somfy.com orders.

None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Jul 3, 2023
 Verified review
Called Somfy, was told I needed a new remote. I ordered a new one, but I fiddled with the remote and got it working. Cancelled the one I ordered about 15 minutes after it was ordered. This was on 6/23. You billed me I believe $390. So far I did not receive a credit for the remote. I did not receive a new remote, but was charged for one that I cancelled 15 minutes after it was ordered. When I called Somfy and gave them the order number, it was not in the system. Seems there's confusion somewhere. In the meanwhile,where is my credit.
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Oct 12, 2023
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Charged for the product, but no product and no response from customer service

I ordered a product via the online store and had it charged to my credit card a day later. The website said the product would be shipped within one business day. One week later, I still had not received the product nor any tracking information. I contacted customer service by both email and by phone and no one has gotten back to me.
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Oct 5, 2023
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I had to call times to verify when my shipment was going to be sent out after speaking to the second person he said he would overnight it to me and then never happened. Had to call back just to be told that it’s been shipped regular took more than 10 days to receive.
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Oct 2, 2023
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How long does it take to ship?

I ordered a single item and received a order confirmation email. It has been 10 days and it has still not shipped. Why would you send me an email asking me to review my order when it isn't even on it way to me yet.
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Dec 30, 2023
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I ordered few things for my existing units and paid 25 dollar extra for over night delivery.. got it 2 nights later! After requesting refund for overnight delivery charge i was ignored by the customer service! Why should i pay for overnight delivery which i needed so badly thats why i did ay extra and got it late the second day! Cant deliver on time dont charge extra!
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