store.somfysystems.comReviews:
111 reviews in the last 12 months165 total reviews
Good
Top positive review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
Read more
Top negative review
Nov 8, 2023
Verified review
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
Read more
Reviews for store.somfysystems.com
Mar 31, 2024
Verified review
I am still waiting for the order to arrive
Report review
Mar 5, 2024
Verified review
I had a problem with using two valid credit cards and had to start again each time which was frustrating.
Report review
Feb 19, 2024
Verified review
Easy to install. Great resources if help is needed, intuitive design.
Report review
Feb 23, 2024
Verified review
Somfy makes everything so easy and they work beautifully!
Report review
Feb 7, 2024
Verified review
Great customer service. Helped technical questions.
Report review
Feb 28, 2024
Verified review
the part came early
Report review
Feb 22, 2024
Verified review
Ease of ordering
Report review
Feb 21, 2024
Verified review
Report review
Feb 21, 2024
Verified review
I ordered 28 rechargable batteries and only received 21 I called in and spoke with a rep and she said dhe would over night me the shorted ones . That was 6 days ago and I havent received any of them as of yet
Report review
Feb 12, 2024
Verified review
The item I ordered did not resolve my problem so I requested a return label and gave been waiting for 2 weeks for it. Ridicilulous!!!!
Report review
Feb 3, 2024
Verified review
Your tech service rep did a great job helping to identify the problem I had but I felt the cost of the parts I purchased were incredibly high. $150 for two battery holders?
Report review
Jan 6, 2024
Verified review
Called explained what I needed rep on phone was very helpful and friendly. Received product all went very well
Thank You
Report review
Jan 23, 2024
Verified review
easy to purchase
Report review
Feb 1, 2024
Verified review
Report review
Jan 20, 2024
Verified review
Report review
Jan 13, 2024
Verified review
Report review
Jan 17, 2024
Verified review
I placed my order two weeks ago and have heard nothing. Not an email for tracking or anything. I called and finally got a tracking number for UPS and UPS says that number does not exist. Never again, it is really hard to find reliable companies anymore.
Report review
Jan 15, 2024
Verified review
The instructions are very poor and this doesn’t want to connect to our system.
Report review
Feb 3, 2024
Verified review
Ordered product a week ago and still haven't received it
Report review
May 19, 2023
Verified review
Delivered quickly and order was correct.
The attempt to mate the remote with the awning was very difficult and the directions were impossible to follow. The writing was extremely small.
Because this seems to be a popular model the instructions could be explained clearly, in writing and not in tiny photos. I worked on it for many hours, then I contacted an awning company to come to the house and they matched up the device in about 10 seconds by pressing 2 buttons.
Report review
Answer by store.somfysystems.com
Jul 26, 2023
Hi there,
Thank you for sharing your experience with us and for leaving us a 4-star review. We appreciate your kind words about our delivery service and correct order fulfillment.
We're truly sorry to hear that you encountered difficulties when trying to pair the remote with the awning. We completely understand your frustration over the small writing and complicated instructions. We're constantly working to improve our customer experience and your feedback is essential in helping us do just that.
We appreciate your suggestion about clearer instructions and we'll definitely take this into consideration for our future product guides. We aim to make our instructions as user-friendly as possible, so your insight is invaluable.
We're glad to hear that you were able to get assistance and get the device matched up quickly. If you have any other concerns or questions, please don't hesitate to reach out to us. We're here to make sure your experience with Somfy is smooth and hassle-free.
Once again, thank you for your review and for choosing Somfy. We look forward to serving you better in the future.
Regards,
Somfy