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Top positive review
Sep 2, 2023
Verified review
I was easily able to put the app on my phone and connect Somfy to my Amazon devices. It works great and I love being able to use voice commands to open and close the blinds that were installed. These are all very high windows and mechanical was really my only decent option.
None of my orders have been fulfilled without extra contact from me. My first order was not filled since 1 item was out of stock. That would be no problem if this had been communicated to me. A 2nd order I placed needed to be cancelled due to the previous lack of communication. Errors in credit to my account occurred which required monitoring and phone calls by me. Info regarding tracking has not been accurate. Everything has taken a long time to receive after shipments were reportedly sent. .
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Reviews for store.somfysystems.com
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Oct 27, 2023
Verified review
Poor/no communication as to status of order. I did not receive part of my order and have sent repeated emails asking for an update, but no response. Somfy does not appear to have any online means of checking an order; contact seems to be only through email or by telephone. Very frustrating.
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Jan 17, 2024
Verified review
I placed my order two weeks ago and have heard nothing. Not an email for tracking or anything. I called and finally got a tracking number for UPS and UPS says that number does not exist. Never again, it is really hard to find reliable companies anymore.
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Dec 14, 2023
Verified review
The product was defective -- No support, have I lost my money?
The product was defective. I've reach out to: Tech support, the somfy website and even phoned in.
No response after 2 weeks
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Jun 15, 2023
Verified review
No updates on order. Package was at my door steps after few days then only got to know that my order is shipped.
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Jun 23, 2023
Verified review
Communicate! I have no idea where my order is and have received zero communication nor a tracking number.
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Nov 21, 2023
Verified review
Didn’t get my order
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Jun 1, 2023
Verified review
Buy at Amazon
It's been two weeks and my order has not shipped. It was in stock and they took my money.
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Jan 15, 2024
Verified review
The instructions are very poor and this doesn’t want to connect to our system.
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Oct 9, 2023
Verified review
New user
Not able to connect all devices. Help is all via email which makes process slow
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Jul 9, 2023
Verified review
I have no idea where my order is after I placed it 2 weeks ago
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Oct 17, 2023
Verified review
The order was placed on October 7 and hasn’t been shipped
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Oct 30, 2023
Verified review
I have not received any equipment. Hard to review.
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