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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE
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Mar 19, 2024
Verified review
Quick and fast delivery for their beautiful chocolate well done
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
So glad to hear the delivery was quick and that you're enjoying our beautiful chocolate. Thank you for the kind words!
Mar 28, 2024
Verified review
It's a pity that the chocolate eggs are not buyable on line8
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's unfortunate to hear that the chocolate eggs weren't available for online purchase. We understand how convenient online shopping is, especially for special items like these. Hopefully, there will be more options for purchasing our special products online in the future. Thank you for sharing your feedback, and we'll definitely take it into consideration as we continue to improve our services.
Commande facile, excellente qualité et livraison rapide
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Ravi d'entendre que votre expérience a été positive, de la commande facile à la qualité excellente et à la livraison rapide. Merci beaucoup pour votre commentaire !
Mar 23, 2024
Verified review
Amazing chocolates very well packaged & fast delivery!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
So glad to hear you had a great experience with the product and our service! Looking forward to welcoming you back. Thanks for choosing us!
Apr 2, 2024
Verified review
Next day delevery, great product
Best chocolates, great website and fast delivery
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Thanks for the awesome feedback! Really glad you're loving the chocolates and had a great experience with our website and delivery speed. Enjoy your treats!
That’s fantastic to hear! We're really glad you're impressed with our service and the speed of our shipping. We aim to keep delivering that unbeatable experience every time. Thanks for the kind words!
Mar 31, 2024
Verified review
Ordered and sent out and delivered in 3/4 days
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
That's great to hear! We're glad your order was processed and delivered so efficiently. If you need anything else or have more occasions coming up, we're here to help make them just as smooth and satisfying!
Mar 19, 2024
Verified review
Fast delivery and perfect quality as expected
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Great to hear the delivery was fast and the quality was exactly what you expected! Thank you for your feedback.
Mar 20, 2024
Verified review
Delicious products and super fast delivery.
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Wonderful to hear you enjoyed the delicious products and were pleased with the super fast delivery! Thank you for sharing your experience.
Apr 2, 2024
Verified review
Simply the best chocolates in the world!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
That's such a fantastic compliment, thank you! We're thrilled you think so highly of our chocolates. Enjoy every bite!
Apr 2, 2024
Verified review
Quick and easy delivery. Thank you!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
You're welcome! Really glad to hear the delivery was quick and easy. Enjoy your purchase!
Mar 25, 2024
Verified review
Delicious chocolates, our favorite!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's great to hear that our chocolates are your favorite! We're thrilled you find them delicious. Thank you for sharing your love for our chocolates. Enjoy indulging in them!