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Top positive review
Aug 14, 2023
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Plants were healthy and delivered in just a few days . All good experience from start to finish . Great website ----- good info and timely updates on purchase. I have a 23 year old garden and am by the sea with a windy wet climate so gardening is a challenge . Never very cold but always quite wet .
Hydrangeas and Berberis along with a handful of other shrubs and perennials survive nicely here so my garden has always brought me many compliments . My recent purchases from you will of course further enhance my garden.
Dead,rotten and unrecognisable plants sent!!!
I have received my order and I have never seen anything like this before: dead, rotten, mouldy and unrecognisable plants. This must be some joke or I don’t even know what to call it. There is no way, you can plant them. I just want my money back and someone to collect that stuff, as I am not wasting more money to send those plants back. I already paid more than 120 euro.
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Reviews for gardens4you.ie
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Apr 10, 2024
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Apr 9, 2024
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Apr 9, 2024
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Answer by gardens4you.ie
7 days ago
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
Apr 9, 2024
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Apr 8, 2024
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Apr 7, 2024
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Apr 7, 2024
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Apr 7, 2024
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Apr 6, 2024
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Apr 5, 2024
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Answer by gardens4you.ie
7 days ago
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
8 days ago
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Avoid
I spent over €130 purchasing a range of plants, I knew that they would be small but what I received were absolutely tiny . I ordered 2 hydrangeas and both were small twigs with a couple of tiny leaves for €7.95 each, I could have purchased a fully grown plant locally for €20.
I was really shocked by the minuscule size of everything and I would imagine that if they survive it will take years for these to flower. My camellia was not much better.
On the sheet that was sent to me after my order was processed it says that several of the bulbs/ roots I bought are highly toxic but there was nothing about this on the write ups before I bought them………not ideal with small children and pets. I had read negative reviews but because some were positive I thought I would chance it myself-BIG MISTAKE
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Answer by gardens4you.ie
7 days ago
We apologize for any disappointment caused by the size of the plants you received. As a nursery specializing in outdoor cultivation, we do not sell plants from heated greenhouses, unlike many garden centers. Our plants are sold based on their size and the descriptions provided on our website, with photos depicting mature plants typically photographed during winter.
We ship to 22 countries in Europe, and as our websites are self-service platforms, it's important for customers to carefully read the descriptions of bulbs. We always note in the description if bulb or root products are toxic. It's possible you may have missed this information during your purchase.
We understand your concerns regarding the size and potential toxicity of the plants. We strive to ensure transparency and customer satisfaction, and we apologize if this information was not clear to you before your purchase. If you have any further questions or concerns, please feel free to contact us. We value your feedback and aim to address any issues you may have experienced.
7 days ago
Verified review
The box with plants was delivered upside down
I’ve ordered a Boston fern and a flytrap in this shop. The flytrap was meant to be a gift. Unfortunately, when the order was delivered, the box was upside down. Even though all the plants seem to be carefully packed, the flytrap arrived in a very poor condition. I’m not sure it’ll survive. The soil was everywhere and it’s leaves and traps were damaged.
I can understand that it may be a fault of a delivery company, but when I tried to contact the shop with email, I got no response. Don’t appreciate such kind of service.
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10 days ago
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If I could give zero stars, I would. Issues with delivery resulted in an exchange with very rude and unaccommodating agent. Dead plants arrived. No refund or adjustment much less apology. Do not waste your money or take a chance. They are not based in Ireland and there are so many more reputable companies selling healthy plants.
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Answer by gardens4you.ie
7 days ago
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
8 days ago
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The plants delivered did not match what I ordered. I think thus may have been intended because when I pointed out the error they gave a partial refund saying the items I ordered were no longer available. It took five or six days and two emails to get a reply. No pickup on their phone.
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Answer by gardens4you.ie
7 days ago
We sincerely apologize for any inconvenience caused by the discrepancy between the plants you received and the ones you ordered. Our delay in responding to your inquiry was due to difficulty in discerning the product labels from the photos you provided, which necessitated clarification. We regret any frustration this may have caused.
Regarding the partial refund, we indeed issued a reimbursement of €11.80 for the product that was out of stock and therefore unavailable. While we strive to ensure accuracy in fulfilling orders, occasional discrepancies may occur, and we appreciate your understanding in such instances.
Apr 2, 2024
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I was disappointed with the two tiny 5 inch plants I received. The box was enormous. Also, I did think I was ordering from an Irish website, I would have ordered from a local website had I known my order was coming from abroad. Local delivery is about 6 euro.
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Answer by gardens4you.ie
7 days ago
We apologize for any disappointment caused by the size of the plants you received. Our plants are carefully selected and cultivated to ensure they arrive in good condition, despite the size of the packaging required for safe transportation. We understand your preference for local shopping and apologize for any confusion regarding the origin of your order. While we do ship internationally to provide access to our unique selection, we appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns or questions, please don't hesitate to contact us.
9 days ago
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Dead plants, poor customer care, don’t waste your money.
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Answer by gardens4you.ie
8 days ago
Your assertion does not correspond with reality. Your lack of civility towards our company has compelled us to make the decision to cease accepting your orders. This resolution stems from your immature and disrespectful demeanor, which fails to meet the standards of conduct we maintain towards our customers. We kindly asking you to refrain from leaving false comments or reviews on our site while persistently attempting to place orders.
Apr 10, 2024
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Answer by gardens4you.ie
7 days ago
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
Mar 7, 2024
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Young trees damaged during transport
The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
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Mar 13, 2024
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Order arrived within few days of ordering. Flowers were in excellent condition. Delighted with service.
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Mar 2, 2024
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Absolutely fabulous selection, packed & shipped fast, quality products and great customer service. I always chose Dutch growers as their expertise and quality supersede most others.
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