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Allergy Test Australia
Reviews:

234 reviews in the last 12 months841 total reviews  

3.59
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca
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Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Feb 14, 2024
 Verified review
Nothing received after mailing 4 weeks ago. Zero communication. Phone number unmanned. If I could give zero stars I would.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager
Feb 15, 2024
 Verified review
Sent sample away 2 weeks ago. No word about them receiving this. Beginning to think this is a con.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review. I am very sorry to hear that your sample was delayed in reaching our lab. I can see your samples arrived at our lab 20th February and the results emailed 22nd February. While mail delays are out of our control, we understand how frustrating and inconvenient these can be. Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample? Donna Customer Service Manager
Feb 21, 2024
 Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
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Jan 29, 2024
 Verified review
have not received any results seems more than 1 month
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Feb 17, 2024
 Verified review
Haven’t received them yet!
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Jan 18, 2024
 Verified review

The Chat was clarifying

The Chat was great, but I wasn't aware that when I shipped my sample to the local address in Australia that the sample would then be shipped overseas to the UK tho the primary testing facility which can take 5-21 days. Wondering why I paid extra for a speedy results when in fact its can nec=ver be called speedy. Heather was lovely.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Dec 27, 2023
 Verified review

Great service, fast delivery seems a good product

I suffer dreadfully with allergies and take every Medication it seems. I also have air purifiers running around the clock as I live on a farm. I have used this product for about three months and it really does seem to reduce the allergy symptoms. I also have scent allergies and wish it was scent free but it’s a small price to pay.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jan 8, 2024
 Verified review
Very impressed with patience of Heather with my questions. I would have thought I would be given an information sheet re dog samples not human samples etc as it was for me dog. But of course, that isn't Heathers fault.
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 1, 2024
 Verified review
I used the chat function on the website and got a polite and efficient response to my query on my blood test results.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 15, 2024
 Verified review
I loved how prompt and easy it was to get help when I wasn’t able to and wasn’t receiving any password resets
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 21, 2024
 Verified review
The tests were easy to do but still waiting for results, No notification that tests have been received.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Dec 29, 2023
 Verified review
Online chat- prompt answer, dealt with my query immediately and solved my problem
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 4, 2024
 Verified review

I liked the avalability of roducts and…

I liked the availability of products and the ease of ordering these products.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 26, 2024
 Verified review
Much cheaper than any of my local labs and tests for more items!
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Jan 17, 2024
 Verified review
Happy with my report an how quick the testing was
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 26, 2024
 Verified review
Very impressed with the speed of results
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Jan 26, 2024
 Verified review
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Jan 17, 2024
 Verified review
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Jan 3, 2024
 Verified review
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Dec 29, 2023
 Verified review
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Answer by Allergy Test Australia
Jan 12, 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager