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Allergy Test Australia
Reviews

: 677Good

4.25

Reviews for Allergy Test Australia

126 verified reviews in the last 12 months

677 total reviews
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Top positive review

Allergy Test Australia customer
Nov 24, 2022
 Verified review
My name is Karen and I work in office for years. Never had any problems until I entered my thirties. My issues become embarrassing because of my loud processing stomach and bowels, constant headaches and lack of energy. UNTIL I came around Allergy Test Australia website. First I was a bit suspicious, but I gathered all information from customer services (Live chat and emails). They are brilliant, very kind and provide clear information. So I decided to purchase their hair test. The process is very smooth, no pointless waiting for kit. You purchase, fill in the form and sample goes straight in post. Not long after, they notified me my sample arrived at lab in the UK. And I got my results within days. It is very easy to read and I saved it to my phone, so can access it from anywhere. I found out I am sensitive to certain alcohol and dairy, so I adjusted my diet and miracles started to happen! I feel so much better just after two weeks of this slight adjustment and my stomach is happier (and quieter :) ). I definitely recommend this to anyone. I will purchase again, this time blood kit and looking into other home test kits.

Top negative review

Allergy Test Australia customer
Mar 20, 2023
 Verified review
None of my allergies came up in your test. Salmon makes my lips and eyelids swell. I also have a soy allergy that give me an upset stomach and hives. I can not drink coffee for the same reason. I cannot eat green peas. I would like to see maltodextrin, preservatives, antioxidants, flavour enhances, all the starches like corn starch etc on test. Some of the fruits and vegetables in the sulfite range like asparagus, apricots, cherries, corn. I was disappointed.

Reviews for Allergy Test Australia

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Allergy Test Australia customer
Apr 14, 2023
 Verified review
The information provided wasn’t clear or consistent for the price paid for the test. I was quite disappointed to be honest.
Answer by Allergy Test Australia
Apr 20, 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. Our 24/7 customer service team is always on hand to help with any questions or queries you may have related to your test results. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Dec 22, 2022
 Verified review

Great service

Quick and efficient service. It’s very handy to know that I’m allergic to wheat now. I know why I’ve been sick for 65 years.
Answer by Allergy Test Australia
Dec 29, 2022
Thank you for the 5-stars! We're so glad we could get you the results you needed!
Allergy Test Australia customer
May 22, 2023
 Verified review

Happy with overall service and tests

Slow to dispatch and receive sample kit. Results slower than advertised but overall happy with analyses and service.
Answer by Allergy Test Australia
May 24, 2023
Hi Stan, thank you for your review. We are very happy to hear you're pleased with the testing and service received. We are very sorry your test kit was delayed in transit on its way to you. Our lab audit trail shows your sample was received Friday 21st April and your test results were emailed Wednesday 26th April. if you have any queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Mar 3, 2023
 Verified review
i couldn't fill all my blood test circle and help live chat of allergy test was very helpful and quick reply.
Answer by Allergy Test Australia
Mar 3, 2023
⭐⭐⭐⭐⭐ Thank you so much for the five-star review! We're very proud of our 24/7 LiveChat team, who can help you to get any issues rectified quickly and answer any questions you may have! We also offer a wide range of home health testing kits, including iron, thyroid, liver, kidney, iron, and much more! Our knowledgeable team would be more than happy to help you choose the right tests for you. If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Apr 27, 2023
 Verified review
I have made contact twice via online speaking with Heather both times and she was very helpful.
Answer by Allergy Test Australia
May 3, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
May 23, 2023
 Verified review
Simple and easy test to conduct. With an easily read summary of all allergies and intolerances
Answer by Allergy Test Australia
May 24, 2023
⭐⭐⭐⭐⭐ Thank you so much for the 5-star review, Trudy! We’re very proud of our service and we’re so happy you had a positive experience and found the testing easy to complete! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
May 13, 2023
 Verified review

Good service

It came quickly, the results took awhile but im saying that when they came it was informative
Answer by Allergy Test Australia
May 15, 2023
Thank you so much for reaching out and reviewing your experience! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Jan 11, 2023
 Verified review
Friendly staff and I'm really impressed with the turnaround time on getting my results
Answer by Allergy Test Australia
Jan 11, 2023
Thanks for the 5-star review and kind words, Addie! ⭐️⭐️⭐️⭐️⭐️ We're so happy to hear you're pleased with the service and received your test results quickly. Your kind feedback has been passed on to the team! Thank you for taking the time to review us.
Allergy Test Australia customer
May 21, 2023
 Verified review
Just been able to feel in a few more items to avoid in the hope of better health .
Answer by Allergy Test Australia
May 24, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Jan 9, 2023
 Verified review
Cannot be more grateful for these tests! They really helped me and my mom.
Answer by Allergy Test Australia
Jan 10, 2023
Thank you for the 5-stars! We're so glad we could get you the results you needed!
Allergy Test Australia customer
Apr 29, 2023
 Verified review
I had concerns regarding my test results and Heather was very helpful
Answer by Allergy Test Australia
May 3, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Feb 13, 2023
 Verified review
Prompt and polite communication when I contacted them for guidance.
Answer by Allergy Test Australia
Feb 14, 2023
⭐⭐⭐⭐⭐ Thank you so much for the five-star review! we're very proud of our 24/7 LiveChat team, who can help you to get any issues rectified quickly. We are glad your experience has been positive. Kensi Customer Service Team
Allergy Test Australia customer
May 2, 2023
 Verified review

Account problems

Alex was extremely helpful in sorting out my account access issue.
Answer by Allergy Test Australia
May 3, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Apr 14, 2023
 Verified review
Communication fast and efficient and resolved my query. Thank you!
Answer by Allergy Test Australia
Apr 20, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
May 23, 2023
 Verified review
I feel so much better after following the diet recommendations :)
Answer by Allergy Test Australia
May 24, 2023
Thank you so much for the 5-stars! :-) ⭐⭐⭐⭐⭐ We are very happy that the testing has helped you to feel so much better! We’re very proud of our testing and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Jan 11, 2023
 Verified review
Highly recommend, fast results and very good service, thank you!
Answer by Allergy Test Australia
Jan 11, 2023
Thank you for the 5-star review, Lisa! ⭐️⭐️⭐️⭐️⭐️ We are very happy to hear you had a positive experience and received your test results quickly! Thank you so much for taking the time to review us!
Allergy Test Australia customer
Jan 11, 2023
 Verified review
Brilliant service and willing to help after we had the results
Answer by Allergy Test Australia
Jan 12, 2023
Thank you for the 5 stars! We are glad your experience has been positive. If you have any further questions, please don't hesitate to reach out to our team via email. Thanks again for the great review! Kensi Customer Service Team
Allergy Test Australia customer
Mar 29, 2023
 Verified review
Easy to do at home kit. Need to improve App as it doesn’t work
Answer by Allergy Test Australia
Apr 3, 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co We are always trying to improve our service, and your feedback helps! Thanks again for the great review! Donna, Customer Service Manager
Allergy Test Australia customer
Nov 25, 2022
 Verified review
Speedy service and lots of advice after receiving my results.
Answer by Allergy Test Australia
Nov 28, 2022
Thank you for the great review! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our fast lab turnaround time and we are so pleased to hear the team was able to help with any advice you needed! Thank you for taking the time to review us!
Allergy Test Australia customer
Mar 21, 2023
 Verified review
Didn't provide enough Lancets or a spare collection card.
Answer by Allergy Test Australia
Mar 24, 2023
Hi Craig, We are very sorry to see you are not satisfied with the service. If you require any extra lancets or a new blood spot card, our 24/7 customer care team can provide you with these! Please do reach out to us at info@allergytest.com We are always trying to improve our service, and your feedback helps! Thank you, Kensi Customer Service Team