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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
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Reviews for blumenshop.com
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7 days ago
Verified review
The delivery was on time but the flowers were not fresh, almost all roses had a few dried petals.
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Answer by blumenshop.com
6 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
12 days ago
Verified review
My flowers arrived a day later than selected. Evethough I paid for the delivery day.
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Answer by blumenshop.com
12 days ago
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
2 days ago
Verified review
The flowers were faded and exactly not the things I ordered…
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Answer by blumenshop.com
2 days ago
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
2 days ago
Verified review
deliver on time/the day
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Answer by blumenshop.com
2 days ago
Thank you for your 1 star rating. We are very sorry that you only gave 1 star, even though your parcel was delivered as you requested.
7 days ago
Verified review
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Answer by blumenshop.com
7 days ago
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Oct 4, 2023
Verified review
Ordering was simple especially with the translation into English from German.
The recipients were delighted with the bouquet of flowers in a glass vase - I do not have photos.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Sep 29, 2023
Verified review
Delivery Issues
I order from Canada. The English on your website is excellent! However the delivery notices are all in German. A message said the flowers were delivered, but my family hadn’t received them. It turns out they were delivered to a neighbor in the same building, but I did not know that, so the flowers missed delivery on my daughter’s birthday. That was disappointing.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Oct 4, 2023
Verified review
The ordering process was straightforward and efficient, unfortunately the arrangement arrived damaged. The flowers were lovely except for the central feature Bird of Paradise Strelitzia flower which arrived broken off! Had the arrangement arrived in perfect condition I would have happily given 5 stars.
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Answer by blumenshop.com
Oct 5, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
This bouquet was a present from my sister. I took some pictures and she said they were exacty what she had ordered. The bouquet is now 6 days old and they are still looking as fresh and as lovely as when they were delivered.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Oct 1, 2023
Verified review
Lovely choice of flowers to fit the season. Large selection of colour combinations. Good value and delivered punctually to the recipient. Very pleased with the service and will use again.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Oct 21, 2023
Verified review
Sending flowers to our son and daughter in law in Germany on the arrival of their baby daughter was effortless.
The photos of the flowers were as expected . very pleased
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Answer by blumenshop.com
Oct 30, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Oct 13, 2023
Verified review
I ordered and was kept up to date as to delivery on a daily basis.
The lady who received sent me a photo and I was delighted with the bouquet.
Beautifully arranged.
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Answer by blumenshop.com
Oct 13, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Oct 1, 2023
Verified review
Delivered on time. Flowers fresh, but surprised that medium bunch that I paid for wasn't a larger bunch. If I went for the standard it would have been very little.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your feedback. 🌸
Oct 11, 2023
Verified review
Great flower composition
Great flower shop, used multiple times to deliver flower to a friends that is not close to me and it always makes them happy see the beutiful composite they make.
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Answer by blumenshop.com
Oct 11, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Oct 25, 2023
Verified review
Everything was easy to navigate and worked well.
I may have missed something but the choice of flowers seemed a bit limited. But overall a great service, thanks
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Answer by blumenshop.com
Oct 30, 2023
Thank you very much for your positive feedback. We are glad that our service and flowers meet your expectations.
Oct 2, 2023
Verified review
Delivery on time and recipient very pleased. Good value with vase and flowers.
Updates were not in English but I was obviously being kept informed
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Oct 11, 2023
Verified review
I order from Ireland to deliver in Germany and it was very strange forward. Flowers were beautiful and there was good choice at good value.
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Answer by blumenshop.com
Oct 11, 2023
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Oct 18, 2023
Verified review
Bought for my mum's birthday, everything was perfect. Beautiful flower bouquet delivered on her birthday without any problems. Thank you.
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Answer by blumenshop.com
Oct 19, 2023
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service and that you were able to put a smile on the face of the person you gave the gift to with your floral greeting.🌸
Oct 3, 2023
Verified review
Great timing, even better flowers, third time I buy flowers over here, and I'll definetly come back for the 4th. 10/10
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Sep 29, 2023
Verified review
Order was delivered as described and on time. Purchase was easy to complete & I will definately use again from Canada.
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Answer by blumenshop.com
Oct 4, 2023
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
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