blumenshop.comReviews:
1,092 reviews in the last 12 months2,079 total reviews
Excellent
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Most relevant positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
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Most relevant negative review
Dec 7, 2023
Verified review
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com
Jan 25, 2024
Verified review
i made my order to deliver on 20th of January, insteady order was delivered on 22nd of January. Very poor service, i will not recommend. Additionally flowers wasn’t fresh at all. and the paper didn’t match to the colour of flowers.
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Answer by blumenshop.com
Feb 6, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Jan 4, 2024
Verified review
The flowers were not delivered on Friday as promised but on Tuesday four days late and the worse for wear. As this was the second time the flowers failed to be delivered on time I would suggest your carrier is really unreliable.
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Answer by blumenshop.com
Jan 4, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
DM
Doreen M.
Co Down
Jan 11, 2024
Verified review
Bouquet size disappointing
I am disappointed at the size of the bouquet of flowers. I ordered LARGE Florist Bouquet of the Day which, you can see from the attached picture is quite small. However, the quality and variety was good.
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Answer by blumenshop.com
Jan 15, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Feb 16, 2024
Verified review
Pink Tulips, came nice from outside but leaves was destroyed pretty much, absolutely not good as a gift. Hope so other people wasn't as unlucky as me. + wasn't fresh at all.
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Answer by blumenshop.com
Feb 20, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Dec 8, 2023
Verified review
It took you !!!five days to deliver flowers. On top he flowers arrived frozen.
Really? Order from 30.11.23 arrives on 05.12.23. Do you really think it's your best?
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Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jan 22, 2024
Verified review
Flowers delivered were not fresh at all. Some of them were totally dammaged.
Indeed, new flowers were redelivered for free and again some of them were not fresh.
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Answer by blumenshop.com
Jan 23, 2024
Thank you very much for your review. Our customer service was already able to help you with your request and a solution was offered to you.
Jan 14, 2024
Verified review
They're good but don't expect too much to delivery date if you are planning to use the standard delivery cause it might deliver 2 to 3 business day to deliver.
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Answer by blumenshop.com
Jan 15, 2024
Thank you for your review. We are very pleased that you are satisfied with our flower service and we could convince you with the quality of our flowers.
When ordering, we point out that the shipment is made one day before the requested delivery date and the delivery takes 1-2 business days for standard shipping, so we do not guarantee delivery on the requested day.
Dec 28, 2023
Verified review
Very disappointed with the length of time it took for the flowers to arrive - should have been for Christmas - when they did arrive they were terrible
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Answer by blumenshop.com
Jan 2, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Aug 1, 2023
Verified review
I was disappointed with the flowers delivered because they did not meet the description and picture of what I ordered. I would not use them again.
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Answer by blumenshop.com
Aug 9, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 27, 2024
Verified review
The flowers were damaged upon arrival, and the bouquet was considerably smaller than anticipated. The flowers were not wrapped well for transport
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Answer by blumenshop.com
Mar 27, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Feb 6, 2024
Verified review
Placed order 5 days in advance of flowers planned date of delivery, flowers received by receipient 5 days later then planned date.:( DHL sucks
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Answer by blumenshop.com
Feb 6, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Aug 31, 2023
Verified review
I ordered flowers tk be delivered on Friday but they weren't delivered until thd Monday and were in poor condition, very disappointed.
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Answer by blumenshop.com
Sep 1, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Dec 4, 2023
Verified review
your delivery was 2 days delayed of the date I asked the flowers to be delivered.
Bouquet wasn,t really beautiful.
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Answer by blumenshop.com
Dec 5, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Aug 16, 2023
Verified review
Really disappointed- very bad delivery service, and flowers were not fresh. Expected much better for that price!
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Answer by blumenshop.com
Aug 17, 2023
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Oct 25, 2023
Verified review
Not impressed with the floral bouquet. 6 flowers and some greenery. Not adequate for the money spent
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Answer by blumenshop.com
Oct 30, 2023
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. Please note that flowers and plants are natural products, which may differ in color from the photos shown. However, our gardeners and florists bind according to a fixed recipe, so you get exactly the composition that you have chosen.
Nov 22, 2023
Verified review
The delivery was on time but the flowers were not fresh, almost all roses had a few dried petals.
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Answer by blumenshop.com
Nov 23, 2023
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jan 20, 2024
Verified review
Arrived 1 day later than target date even though I ordered week ago. Flowers were bit worn
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Answer by blumenshop.com
Jan 23, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
Nov 17, 2023
Verified review
My flowers arrived a day later than selected. Evethough I paid for the delivery day.
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Answer by blumenshop.com
Nov 17, 2023
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Mar 24, 2024
Verified review
The flowers died very Quick, the buquet was bot fresh .
Did bor last one week !!
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Answer by blumenshop.com
Mar 25, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Jun 27, 2024
Verified review
Flowers showed up with broken vase. Poorly packaged. Flowers were beautiful.
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Answer by blumenshop.com
Jun 27, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service