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conrad.comReviews

: 4,617Good

4.34

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with Buyer Protection

certified since: Aug 29, 2013
updated on: Sep 30, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: Aug 29, 2013
updated on: Sep 30, 2022
conrad.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At conrad.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for conrad.com

851 verified reviews in the last 12 months

4,617 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Nov 20, 2021
Conrad becomes my favorite online shop for buying electronics. Because they have large selection of high-quality products within electrical and electronics. It took them over 2 weeks to process my order. I think the problem was that they had a hard time trusting my payment outside of the German border. After repeated contact with their customer service, I finally managed to convince them. After completion of the transaction, the item was shipped quickly by UPS. My advice to other buyers is be patient when contacting their customer service.
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the most relevant critical review


Apr 16, 2022
However, the CTEK ONE charger that I purchased from Conrad Electronics does not work. I cannot get it to connect via Bluetooth with my phone. It connects for the briefest moment (e.g. 0.1s) and then disconnects for a few minutes, and this cycle continues. I tried placing the phone 5cm from the unit. I tried rebooting the unit. I tried rebooting my phone. I tried uninstalling the App from my phone and reinstalling it. I tried uninstalling the charger from “my devices” and reinstalling it. I also tried using a different phone – but same result. I contacted CTEK, who advised as follows: “Please return the charger to place of purchase and they will handle your claim in a professional and timely manner.” I have contacted Conrad Electronics multiple times over the past 4 weeks to raise a support case but all I ever receive is an email saying " We are currently experiencing a higher than normal volume of emails. We are working on the oldest tickets first, so creating multiple tickets will not lead to a faster reply. Thank you for your patience and we will get back to you as soon as possible." I am in the dark as to whether or not I will ever receive a reply!! I do not recommend dealing with this company, and at this stage I do not recommend CTEK chargers!!
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Reviews for conrad.com

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3 days ago
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8 days ago
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Answer by conrad.com
4 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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8 days ago
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4 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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10 days ago
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4 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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10 days ago
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4 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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10 days ago
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Answer by conrad.com
4 days ago
Good day, thank you for your feedback! We are happy that you are satisfied with our delivery. We wish you all the best! Your Conrad Customer Service Team
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10 days ago
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4 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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11 days ago
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10 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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12 days ago
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11 days ago
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
Sep 12, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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Sep 8, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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Sep 6, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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Sep 6, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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Sep 5, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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Sep 2, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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Sep 1, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
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Aug 31, 2022
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Sep 14, 2022
Good day, thank you for this great review! We wish you all the best! Your Conrad Customer Service Team
 Verified review
7 days ago
The products I received do not correspond to what I bought ( see attached images). I am left in an uncomfortable situation, because I do not know if the products were changed at the origin or in the UPS delivery chain. I will appreciate your solution in this regard. I do not want to carry out the return process, because it is very cumbersome and I do not have time for that.Sincerely, A. Molina M. * UPS N° 1Z9337FF0400679537 NOMBRE COMPLETO:= ADOLFO MOLINA MERINO RUT:= 10.986.927-9 TELEFONO:= +56993425245 DIRECCION:= JULIO PRADO 1646 DEPTO. 206 ÑUÑOA (código postal 7770120) CORREO:= adolfo.molina@enel.com
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Answer by conrad.com
4 days ago
Good day, thank you for your feedback! Firstly we want to apologize for the fact that you received the wrong product. Unfortunately we are not able to solve this issue on this platform, so please send us an e-mail to sales@conrad.com, so we can look into it. We wish you all the best! Your Conrad Customer Service Team