Certificate for conrad.com
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
29/08/2013
Valid until
02/02/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for conrad.com
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- Delivery
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- Goods
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- Customer service
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Experience with conrad.com
Date of publication
19/04/2019
Date of order
11/04/2019
19/04/2019
The item supplied with EU shaver type plug. For UK use it needed to be supplied with a UK 3 pin overlayed converter. Luckily I was able to re-use a spare from an old machine. This way I did not invalidate my guarantee whereas I would have had to cut off and replace with a UK fitting. That's why only a four star rating.
Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
Good is 3 stars because of poor accessories. It is pity that not possible to download english manual.
Date of publication
02/04/2019
Date of order
26/03/2019
02/04/2019
Excellent service. Ordered on a TueSdaY, delivered on Thursday from Germany to the UK.
Date of publication
28/03/2019
Date of order
21/03/2019
28/03/2019
A quick and efficient service.
Date of publication
25/03/2019
Date of order
10/03/2019
25/03/2019
Very pleased with the quality of the product
Date of publication
23/03/2019
Date of order
16/03/2019
23/03/2019
Super Service Lieferung nach Kroatien ohne Probleme.Weiter so.
Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
Goods delivered on time.
Date of publication
12/03/2019
Date of order
13/02/2019
12/03/2019
The delivered package was lack of two parts as per the instruction. I contacted the seller several times and they said it was the distributor's fault but they offered a solution which was still helpful.
conrad.com replies: 18/03/2019
Dear valued customer,
thank you very much for your purchase. Please accept our deepest apologies for the mistake in the description and scope of delivery. We hope the offered compensation reimburses you in a satisfying way. We are terribly sorry for this inconvenience. Thank you for your understanding. Your Conrad Customer Care
Date of publication
08/03/2019
Date of order
01/03/2019
08/03/2019
Goods delivered as advised . No hassle shopping
Date of publication
06/03/2019
Date of order
10/12/2018
06/03/2019
I didn't receive my parcel but the company reacted at first demand by refunding me the money.
conrad.com replies: 12/03/2019
Dear valued customer,
thank you very much for your order. We are terribly sorry for that inconvenience, and ask you to please consider this a one time difficulty, and not business as usual with our company. Thank you for your understanding. Your Conrad Customer Care
Date of publication
28/02/2019
Date of order
04/02/2019
28/02/2019
Professional service. I have been satisfied customer of Conrad since 1995.
Date of publication
23/02/2019
Date of order
16/02/2019
23/02/2019
Good experience of dealing with Conrad
Date of publication
21/02/2019
Date of order
14/02/2019
21/02/2019
Unfortunately Conrad use UPS as a courier and the courier did not deliver the order to my house although I was in. the order was taken to a local grocers who were totaly disorganised and I could not find the complete order there so I complained to Conrad.
Two days later I returned to the grocers and after some time found my order and took it. Not the best experience. Conrad were sypathetic.
Two days later I returned to the grocers and after some time found my order and took it. Not the best experience. Conrad were sypathetic.
Date of publication
21/02/2019
Date of order
07/02/2019
21/02/2019
Paket nicht angekommen
conrad.com replies: 28/02/2019
Sehr geehrter Kunde,
vielen herzlichen Dank für Ihre Bestellung. Wir entschuldigen uns vielmals für die Lieferverzögerung. Es freut uns zu sehen, dass sie die Ware kurz nach Ihrer Meldung letztendlich erhalten haben. Vielen Dank für Ihre Geduld und Ihr Verständnis. Ihr Conrad Kundenservice
Date of publication
14/02/2019
Date of order
06/02/2019
14/02/2019
Thats the way it always should be
Date of publication
10/02/2019
Date of order
26/01/2019
10/02/2019
es hat sich viel bei Conrad getan einfach Super
Date of publication
10/02/2019
Date of order
03/02/2019
10/02/2019
Communication, fast delivery.
Date of publication
06/02/2019
Date of order
28/01/2019
06/02/2019
Alles prima Wie erwartet
Date of publication
05/02/2019
Date of order
29/01/2019
05/02/2019
very fast delivery, good service
Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
My second purchase within a short period of time: For me, everything was perfect - from a clear description of the product in the catalogue to an problem-free and quick ordering process and the delivery in a reasonable time
Date of publication
05/02/2019
Date of order
28/01/2019
05/02/2019
Ich kann kein Englisch.Gruss Molinaro
Date of publication
04/02/2019
Date of order
26/01/2019
04/02/2019
Muy rápido el servicio 100 fiable
Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Easy and very effiencent ordering service. Great value for money
Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
Very fast delivery indeed, thank you.
Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
Quick and perfect service
Date of publication
02/02/2019
Date of order
01/02/2019
02/02/2019
it wasn't obvious that the LED tube came from abroad.
24€ for a tube that costs at Amazon 9e (19W, break-proof)
The other 2 items of the order are not yet delivered
My voucher SP119xxxxxx (valid until 10.2.19) was not accepted
24€ for a tube that costs at Amazon 9e (19W, break-proof)
The other 2 items of the order are not yet delivered
My voucher SP119xxxxxx (valid until 10.2.19) was not accepted
conrad.com replies: 13/02/2019
Dear valued customer,
thank you very much for your purchase. The second parcel was dispatched on the same day, we are sorry if it arrived later than the other one for unknown reasons. The voucher code is only valid on our german website www.conrad.de, from where you might have received the newsletter. Thank you for your understanding. Your Conrad Customer Care
conrad.com
Voltcraft, Toolcraft, Apple, Samsung, EQ3
conrad.com was certified by Trusted Shops on 29/08/2013.
Tekkie since 1923 - Conrad is one of Europe's leading electronics mail order retailers. Conrad has become a synonym for Electronics and Technology across Europe.
Owner
Conrad Electronic International GmbH & Co KG GmbH
Durisolstraße 2
4600 Wels
Austria
Durisolstraße 2
4600 Wels
Austria
Trade register
Landesgericht Wels FN 366449 x
Authorized representative
James A. Bell, Klaus Mittermayr
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with conrad.com in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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