blumenshop.com
Reviews:

1,096 reviews in the last 12 months2,016 total reviews  

4.74
Excellent

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Valid

Includes Buyer Protection
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Top positive review

Jul 27, 2023
 Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer. Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.

Top negative review

Dec 7, 2023
 Verified review
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com

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10 days ago
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Answer by blumenshop.com
10 days ago
Thank you so much for your 5-star review. 🌸
10 days ago
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10 days ago
Thank you so much for your 5-star review. 🌸
12 days ago
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12 days ago
Thank you so much for your 5-star review. 🌸
May 31, 2024
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12 days ago
Thank you so much for your 5-star review. 🌸
May 30, 2024
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12 days ago
Thank you so much for your 5-star review. 🌸
May 26, 2024
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May 27, 2024
Thank you so much for your 5-star review. 🌸
May 26, 2024
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May 27, 2024
Thank you so much for your 5-star review. 🌸
May 25, 2024
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May 27, 2024
Thank you so much for your 5-star review. 🌸
May 23, 2024
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May 24, 2024
Thank you so much for your 5-star review. 🌸
May 23, 2024
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May 24, 2024
Thank you so much for your 5-star review. 🌸
May 22, 2024
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May 24, 2024
Thank you so much for your 5-star review. 🌸
May 22, 2024
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May 24, 2024
Thank you so much for your 5-star review. 🌸
May 22, 2024
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May 24, 2024
Thank you so much for your 5-star review. 🌸
May 18, 2024
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May 24, 2024
Thank you so much for your 5-star review. 🌸
May 16, 2024
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May 24, 2024
Thank you so much for your 5-star review. 🌸
22 hours ago
 Verified review

Fraud on delivery and refused to refund. Ruined birthday and no money. be careful.

I've ordered flowers on my mother's birth day, I couldn't bring here flowers myself, since I'm in Ukraine now. Delivery address was a sibling house. Recipient's phone number and name were correct. On Jun 11 I received email that recipient refused to receive the delivery. I've called my mother, but she told she didn't receive any call and nobody bring the delivery. When I contacted service manager - she in very rood manner told that delivery is returning now, and they are not going to resend it, as well as refund my paiment, I bought flowers + a jar + a cup, basically I've lost money 105 Euro, mother didn't receive the present, and here birthdate were ruined by the company.
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May 26, 2024
 Verified review

Reality vs. expectations...Disappointing

Big difference between the bouquet delivered and the one shown on picture on their site. See below
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Answer by blumenshop.com
May 27, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service within our freshness promise including a photo of the complete product. You can reach them at: https://www.blumenshop.com/customer-service
May 18, 2024
 Verified review
Ordered for a Saturday delivery but was only delivered on a Monday
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Answer by blumenshop.com
May 24, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
May 16, 2024
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Orchid was not in good shape when it arrived
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Answer by blumenshop.com
May 24, 2024
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. We apologize for the quality of the flowers. In order for us to resolve your concern to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
May 18, 2024
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Answer by blumenshop.com
May 24, 2024
You are welcome to send us more detailed feedback at https://www.blumenshop.de/hilfe so that we can improve our service. 🌸